The Splash Bar - The Ville Resort

Refreshing pool, music pumping, pool bar with loads on cocktails and drinks, and delicious pizza and pear and watermelon salad. Best to get there by 10am to get a seat, otherwise you need to wait for someone to leave so you can grab there seat. Other than that it was awesome

Had fun with the swim up bar getting great cocktails and the pizza was so good! Ended up having the same pizza 2 days in a row it was that good. Was great to lounge around, eat drink and swim and was really relaxing

Breakfast buffet is amazing. Good restaurants for lunch and dinner. Pool is best feature with swim up bar. Rooms are alright but overall in Townsville it’s the best I’ve found. Also next door opened another hotel and their restaurants are walkable.

This is a wonderful hidden gem of Townsville! We purchased the day resort pass which included a bar credit and had a wonderful time. Shaun and Jake were fantastic, really conscientious and considerate and helped made the day great.
A fabulous day spent in a beautiful city.

Pool is pretty great, swim up bar perfect on a sunny day. Best when there's no kids around

Rocking place to drink and enjoy

Awesome

A great way to spend the afternoon, especially if you aren't a guest of The Ville. It's not cheap but the pool is great, view is lovely and the pool bar had a good choice of drinks and food.

Lovely pool, great little swim up bar, potty there are no stools to sit under the waterfall feature but otherwise a great spot.

It was a nice experience, loved it. Fast service and reasonable quality food

The poor bloody staff can’t keep up with the number of patrons and as a result bottles and empty glasses pile up everywhere. I feel bad just trying to order a drink because everyone working is clearly overburdened. Good work management…

Nice pool and long waits at the bar.. $20 for a vegetarian margarita pizza is insane price and waited 45 mins for it! Not cool

During my recent visit to The Ville, I purchased a day pass to enjoy the pool with my three-month-old baby. I have stayed at The Ville several times but never purchased a day pass before. Upon arrival, I showed a staff member my pass and walked down to the pool area and entered through the glass gate. I then asked another staff member if I could change my baby in the bathroom. Upon changing I then went back through the pool gate and sat down in an empty deck chair to feed my baby as she was getting quite upset. Within a minute of sitting down a young male staff member named Arly approached me aggressively and raised his voice, causing other guests to take notice and watch the interaction. He claimed that I was breaching health and safety regulations by sitting in a guest area without permission and asked me to leave. I explained that I had purchased a guest pass online and had been instructed to enter through the glass gate. Despite my explanation, Arly insisted that I didn’t have a pass and that I immediately accompany him to the bar, stating that my online booking was not valid. Feeling caught off guard, I apologized and mentioned that I would join him at the bar once my baby finished feeding. However, Arly refused to leave and demanded that I come down immediately. This interaction left me in tears and feeling self-conscious and uncomfortable, especially since it occurred in a public setting whilst I was feeding my baby. Arly refused to leave my side and wouldn’t let me finish feeding my baby until I said three seperate times that I would come down as soon as my baby was done feeding. Arly showed zero regard that his raised voice was causing my baby to get more and more upset and didn’t care that I was struggling to feed and hold a conversation with him in unison. I then grabbed my bag and my child and walked down to the bar where Arly displayed further rudeness by rolling his eyes and turning his back on me as I was clearly holding back tears despite being the only customer waiting. After waiting for another minute, Shaun, the bar manager, offered to serve me after seeing that Arly had his back still turned to me. I told Shaun that I had a reservation but I was feeling really uncomfortable after being berated by Arly whilst feeding and actually was going to leave the venue with my baby. While Shaun was polite, I was disappointed with his handling of the situation as Arly's manager. Instead of acknowledging that Arly’s behaviour was not ok and assuring me that steps would be taken to prevent such incidents in the future, Shaun simply stated that there had been a miscommunication and implied I deserved to be treated that way as I had gone through the gate as instructed by another staff member to the pool entrance. He said there was nothing he could do and stood by his staff member who was death staring me during this entire interaction. I strongly urge all male staff members to treat patrons with basic respect and kindness, as I experienced a lack of both from Arly. The Ville is a venue I regularly dine and stay at but after this experience I do not feel comfortable ever returning to in fear of having to interact with this staff member ever again. I really hope that if Arly has a family one day him and his partner never experience the degrading treatment I experienced last Friday. Based on my experience, I advise women and families to consider avoiding this venue to prevent anyone from being subjected to the public humiliation and berating I endured.

Kabana is overpriced and got zero table service even though it’s suppose to be included in the price. Wouldn’t recommend to anyone and would not go back.

No one cleaned the pool area all day, dirty cups, nappie and bandied spotted beside the pool.

Pool service 30 minutes was quickest wait for drinks. Staff behind bar had no idea. Terrible service.