Harvey Norman Gepps Cross

I recently had a fantastic experience shopping for a fridge at Harvey Norman. The staff there were a breath of fresh air compared to other places I've been to. What stood out the most was their non-pushy and accommodating approach while we were selecting our fridge. The team at Harvey Normal gave us the space and time we needed to make our decision, and they were genuinely helpful when we had questions.

Moreover, the delivery service provided by Harvey Norman was impeccable. The delivery guys were not only professional but also incredibly careful. They handled our new fridge with the utmost care and ensured that no damage occurred during the delivery process. It's refreshing to see a team that takes pride in their work and goes the extra mile to make sure the customer experience is top-notch. Kudos to the delivery crew for their attention to detail and commitment to customer satisfaction. I would highly recommend Harvey Norman to anyone in search of appliances, not just for their quality products but also for the outstanding customer service.

Thanks to Saneta who was very nice and cordial when we went in to buy a few furniture. She was eager to listen and offer options that might suit our needs. We truly enjoyed the customer service and recommend her to anyone who happens to shop at Harvey Norman Gepps X.

An amazing place to find a mattress. The customer service was amazing. Lo helped me find a mattress and she was really helpful and she kept the prices low! She needs a raise she was spectacular!!

Best place in Adelaide to buy Samsung soundbars, especially the q990c 11.1.4 Dolby atmos with rear speakers or ev3n the q930c 9.1.4 with rear speakers... the Samsung Terrace Outdoor TV with splash proof technology.... the Samsung Frame TV that doubles as a glorious picture Frame with curated content

Excellent customer service from Lucio @ Gepps cross SA. Got the bed I wanted, long wait but in the end got what made me happy. Great service from
Ben who installed.
They certainly did all they could for me which doesn’t often happen these days.
Highly recommend.

Harvey Norman A excellent place to browse if you're looking to start renovating or buying electronics. Their prices are incredibly reasonable, and they provide a 36-month interest-free payment plan to help you purchase your stuff. To save time, they also provide online shopping.
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Bought a new laptop today with Sav and previously a fridge

Both great experiences
Awesome deals and a general aim to deliver the best result for their customers.
I'm very happy with my purchase, got much more than I bargained for.
Saved me lots of money setting up antivirus security and Microsoft office subscriptions for me
Cost much less than me handling it myself later on

Highly recommend, I won't go anywhere else now.
If they stock it, I'll try them first...would recommend everyone at least stop in once and talk to the staff.
They'll help, not to mention how easy it is to get assistance.
Everywhere in store U go, someone will find U and help right away with no pressure if U prefer to browse alone.

Great service helping my Mum who has bought a lot of new items here.
Give us good prices when we ask.
Quality products with huge range.

We received the most outstanding customer service here, by a gentleman named Maurizio. He was knowledgeable, honest and friendly. He really took care of us.

Look honestly I had what I thought was having hassles with Harvey Norman, but it turned out to be the manufacturer. Harvey Norman Gepps Cross were so helpful in fixing what they could and were happy to drop off our replacement. Truly great team!

If I could give 20 stars I would. I have never met anyone or any company prepared to go as far as Nick and Branko did. They went far beyond what was expected.
I purchased a Samsung fridge from Harvey Norman Gepps Cross in 2016. Between 2016 and 2022 the fridge was repaired 3 times. The first two times it was repaired under warranty. The third time in 2022 however it was a major failure. The evaporator in the fridge compartment leaked. This caused refrigerant gas and lubricating oil to leak in the fridge compartment. I contacted Harvey Norman who immediately placed a service call to Samsung for me. I knew the fridge was out of warranty but having had previous trouble and being the fridge cost $4800 I believed it was fair and reasonable to expect some assistance from Samsung.
So here the pain and suffering began(communicating with Samsung) .
Their call centre is overseas with no permissible communication with anyone in Australia. It took months of back and fro, having to start from the beginning every time I rang them. Months later I did get a call from a service person in Australia who’s attitude was one of non compassion and had great pleasure in telling me my claim was denied and it was fair and reasonable for a nearly $5000 fridge to only last 5 years. (Special call out to Sarah from Samsung service, seems like you love your job 😤)
Having no alternative I paid $700 and had my fridge repaired. Though the fridge then operated fine, the gas and oil contaminated the cabinet causing a terrible odour and making the ice maker and water dispenser inoperative due to a bad taste. Only sealed food could be stored in the fridge, any opened food had to be stored elsewhere.
I decided to engage a lawyer as I believed this was morally unfair.
The lawyer communicated with Samsung and Harvey Norman Gepps Cross. Within no time Nick rang me and was extremely (understatement) apologetic for the trouble we have had. There was no hesitation in offering a satisfactory resolution, in fact he went far beyond what I would have imagined.
In no time Nick and Branko had organised a new replacement fridge to be delivered and extra compensation.
I have now found a retailer for life, no other will come close.
If only Samsung could take a leaf out of Harvey Norman’s business ethics and understand how to treat customers.
Seems Samsung only has short vision. Happy to take our money but no customer care.
Thanks again Harvey Norman Gepps Cross you could not have done anymore if you tried.

I went in to buy a phone and setup an interest free payments account. The staff , Mohammad was very helpful and courteous. He spent time with me to understand my needs and also helped me set up my account easily. It was amazing customer service! Cheers to Mohammad!

Bought a new bed and mattress from these guys Doung was the sales person he was very helpful and as the mattress came before the bed suite he kept me up to date as to the expected arrival of it which was very helpful so I could be home on the day it came.2023 bought new outdoor setting Joseph was a great help and the setting looks like in store fantastic

Lien has been amazing helping us select our washer, dryer and fridge for our new home. So helpful, knowledgeable and friendly. Went out of her way to help. Truly appreciate the amazing customer service. Will recommend friends to see her if they need help buying whitegoods. Asset to the Gepps Cross Team!

Had an amazing experience with my recent purchase for a king single bed, sales staff Karen was really helpful.

Don't go on boxing day. I did. Over 15min. Line to checkouts. HUGE store. You'll find what your after in there for sure. Always end up at Harveys. Give it a go.

Good range of products at a good price that can be further discounted. The staff is friendly. Come back from time to time to see new things they may have received. Easy to compare prices with other fourniture place around. Large carpark.

I have purchased all my appliances and phones from Harvey Norman Gepps Cross over the years.
They have always given great service, in particular "Kingsley", the phone manager/superviser/boss man. He is the man!, He looks after me like royalty👑 (because I brought all my friends in to get phones too with the great specials)
Wouldn't go anywhere else. 😁👍

Purchased blu-ray recorder salesman met competitor's lowest price. So, I saved $100, I can't complain about that. It pays to look around then ask the question.

Joseph was a fantastic assist with choosing dining room options. What a fantastic guy to chat with, knew heaps regarding the goods and selections!