Urban Lighting

Exceptional customer service! Tracey went above and beyond by promptly ordering a parts (damaged by my electrician) from overseas without any additional cost to me. I highly recommend Urban Lighting for not only their quality products but also their unparalleled dedication to customer service.

As soon as I walked in Kimberley and Britta welcomed me and gave me the space to browse their outstanding selection of lights. On making enquiries about bathroom lighting Kimberley talked me through my choices which assisted me greatly. I walked out ordering lights for our ensuite and main bathrooms. I cannot rate them highly enough.

I got the best advices & services with Urban lighting. Highly recommended!!

I had often admired the Urban Lighting Willoughby store when driving past. I had need for some outdoor lighting for my rural property. I called in and met Kimberly . She took the trouble to educate me and show me possible options for my needs. I discussed with my local electrician and then placed the order. The process was seamless and easy. I received my goods on time and now cant wait to have them installed.
This is a nice company to deal with. They have a great range of indoor and outdoor lights and I will definitely return for future needs.

Have used Urban Lighting over the past 10 years. Have always met my requirements.

My absolute favourite lighting shop!!! I’m always very impressed with how knowledgeable and kind the staff are, it really makes the experience enjoyable! They always help me find the perfect lights that look great in my home and the range of lights has everything I need and more.

Great service. Lovely staff.

Was able to get some nice lights for my new apartment renovation. They did an amazing job at helping me choose and fit the style of my apartment. Worth the money I paid! and products are excellent quality.

Highly recommend. Very experienced staff who assisted with all my lighting needs - great suggestions & excellent advice. Also options you don’t find everywhere. Full service from product to installation. Very happy - thank you!

Amazing company even more amazing customer care! Robs attention to detail and knowing his way around a lighting plan was so helpful! Wouldn't use anyone else for further projects....5 stars all around!!

The staff are very helpful and knowledgeable. Lights aren’t something you can just buy off the internet and expect them to be good so i love going in and looking at their showroom. All round great service

Excellent service from Urban Lighting and their supplier, who was a pleasure to deal with. The lights we originally bought ended up being faulty and deteriorated quickly, within two years. The supplier replaced all of them. A perfect example of how you can turn a customer's experience around and make it so positive.

Highly recommend Urban lighting. They answered my technical questions changed my order and had it shipped out to me that day. Amazing service and the best value - Thank you 🙏🏻

Building a new house I had a lot of lights to purchase. Having been to other stores I thought I wouldn't find any lights that I actually liked. As soon as I walked into the store I was glad I made the trip. The staff were very helpful and showed us the range both in store and available to order. We went through the house plans and she offered good advice when we needed help.

We visited this store twice to buy some lighting. We dealt with Jay 🙂. He was amazingly patient, knowledgeable and a pleasure to deal with. We found the right lighting we were looking for! Would recommend Jay as the person to see. The store also had beautiful products sourced from Australia and overseas.

What a fantastic shop for lights! I have just purchased a house full of lights, all different styles for inside and out from Urban Lighting. Huge choice, competitively priced and most importantly, excellent customer service. Nothing was too much trouble, whether it be sourcing different items, installing some step lights in the showroom so I could see the way that step light threw its light source over the step, exchanging a product, getting shades made. All staff are happy to help, if your regular sales consultant was unavailable or away. For me, it is all about the service, and that's where Urban Lighting came into its own. I would highly recommend them if you are looking to revamp the lights in your home.

An absolutely amazing selection of beautiful lights. The staff went out of their way to make sure I got exactly the right lights and effects for all the rooms in our home. I can thoroughly recommend them. They really know what works and it looks fantastic. Many thanks :-)

The team at Urban Lighting have been amazing!!! From reviewing our plans, to visiting our building site, dealing with electricians and providing suitable lighting plans on budget they have been fantastic. We highly recommend Urban Lighting and will definitely be using them again and referring them to all our friends and family.

Although my budget wasn’t large, I was pleasantly surprised to find exactly what I wanted. Great service, great products. I’m very happy 😊

Love this place! The team in store were super helpful, nothing was too much. Set up was great, showcasing designer lights and fittings, as well as garden and outdoor fixtures .
The staff know their stuff! 13/10