Springbank rise Store

I had my first coffee there today (I usually stop at Market Town after my bubs' doctor appointments), but was running late.
The coffee was legitimately decent and the lady was nice :-)

Good, i love this store with very passionate people working in it. Great products for good prices and yeah, i like their coffee - good for the price. A good variety of cafe food and other things.

Good coffee and delicious food.

Nice workers but overpriced food

Very disappointed! Bought a very overpriced tub of ice cream. Unfortunately I had taken it home before realising it had obviously been thawed and refrozen as it was 3/4 full, near hollow and chock full off ice crystals. Upon returning it, I was offered a replacement. Dubious I indicated I wanted to check it before leaving the store. The cashier exclaimed "If you open, how can I re-sell?" To which I said "If its fine, I'll take it, if it's not, then it shouldn't be resold!" It WAS the same. I was offered a third (a different brand that I had to pay the $1.20 difference) and it too WAS THE SAME! Very obviously a whole bunch had been melted and just re-packed and refrozen! I then requested a cash refund in full, which was reluctantly given, accompanied by the proclamation that "I am the first customer to ever complain". Extremely disappointed and angry. I work in retail and pride myself on good customer service. Lets just hope no meat products have been treated the same!! Very over-priced, little variety and no concern for health and safety standards. If I could have given a rating less than 1 star- I would have. AVOID!!

Bought a tub of ice cream and when I opened it up, it was icy and not edible. Obviously melted and re-frozen. I took it back and showed the cashier, she was happy for us to get a replacement. I felt the carton and it felt the same way, so I asked if I could open it before buying it. She said but then I can't sell it. Well if it is the same as the last it shouldn't be for sale. So the same thing happened, so I grabbed a third one. Rather than having an argument in the store, I paid an additional $1.19, as this was the difference in the price. Got it out to the car and opened it before driving home, the same problem again. I then went back in and asked for a refund and said to her, "I think your fridge might be faulty." Her verging on angry response was "you are the first to complain."
Doubtful.

Closed during opening hours. Poor levels of stock on previous visits.