Vape Factory Australia

Chris it was an absolute pleasure to meet you and do business with you. I look forward to my next visit. Keep doing what you're doing. Love your work.

I was in store at Heathcote today for a new vape. Andrew introduced me to the Vaporesso Luxe X which was an upgrade from my previous unit. He was so helpful and I am thrilled with my purchase. I can’t recommend him and the store more!!! One happy customer. 😁

The best service ever! J was more than helpful hooked me up with some great juice

Massive thank you to Jay! First time customer shipping to NZ and he made it so easy. I did a bit of hunting around on the web and felt confident ordering from these guys as they have so many (well deserved) five star reviews. It was shipped super fast, packaged well, and arrived in a week. Thanks so much, keep up the great work.

Great variety of product with very competitive prices
Staff are very knowledgeable and patient
Only vape store I will use now due to highest level of customer service

Owner has couple of decades in this industry and his expertise in this area is unsurpassed compared to the many other stores I have visited in Sydney

Highly recommended

This store is Under new management and you can certainly tell amazing service today! sorry we did not get the guys name but he was very knowledgeable and extremely help full we’ll definitely be repeat customers
thank you

First visit I felt like I went from a total newbie to semi-knowledgeable in 5 minutes. The product knowledge of staff is just that good. I had a technical issue with the first unit I bought. To say the staff went above and beyond to resolve the issue would be an understatement.

Just wanted to leave a 5 star review as the process was so seamless to order my first vape. Very competitive prices (I had a good look around the net) received a call from Slick one of the employees and the bloke was a legend! Couldn’t have been more helpful. Cheers slick 🤙

These guys are super friendly and helpful. good selection of mods and juice at good prices. I had a bit of an issue with my mod and they helped me out super quickly and fixed the issue with no problems at all. Highly recommend these guys!

Beautiful store, service was immaculate.
Staff member was extremely knowledgeable and positive. Great experience and really good products. Highly recommend

Absolutely the best place for vape been going there for years and it just keeps getting better and the new owners know their stuff get off the smokes and go see them 100% recommend

Went to Vape Factory Heathcote for the first time the other day and made some great purchases. Very impressive. Awesome guys that run the place awesome service awesome selection of kits mods tanks coils and juice. All you could ever want. Definitely my preferred vape shop from now on. See you again soon vape factory. From the old guy on the big black motor bike. 🤗

Jay was really helpful and took the time to explain the differences between the different products. He showed me how to order nic salts from NZ and they turned up within 48 hours. Haven't had a cigarette in 2 weeks and feel much better for it.

Excellent customer service, knowledge, product and price range. Makes it very easy to buy off him because you'll just get into a conversation with Chris. 100% recommend. 10/10

Its worth my 40 mins drive to Heathcote. Chris and the team there is absolutely providing me a 5 stars customer service. Very professional and patience to explain everything even though you show no intention to purchase anything. End up getting a Plug mech mod from Chris. Also try a couple of their juice samples, highly recommed the Thrive Mixed Berry. Looking forward to the next visit.

See you soon Chris.

These guys are the definition of customer service, jaie's not only always smiling but they make sure you leave with a smile as well! Their very informed an no the ins an outs on all there products. And I've come to find there selection of products are some of the most flavoursom going.. I'd recommend to any and all!

Finally a good vape store in the shire. Jay is super friendly and I always enjoy popping in to stock up on coils, it's always a laugh. Once they even left some coils out for me to pick up in the early morning to keep me going. Had an issue with a vape that I had obviously damaged myself and he didn't hesitate to help me get it going again. You can tell they really love what they do. Good selection of vapes juices and coils too

Jay what a champion! These guys are by far the best vape shop going around. Ordered a mod of these dudes and a month it started to play up. I just called and they said they would send me 2 brand new mods for free for the inconvenience. Never have I received service like this! Thanks guys truly thankful 👌

Always a fun visit whenever I come here. Super helpful staff that'll happily chat to you and tell you everything you need to know. Wide selection of delicious flavours that you're welcome to try and a decent selection of vapes. Fair prices too! Can't go wrong here! 👍

I give you 5 stars because of the excellent service . I have only given 5 stars 3 times in my life. each has earned their stripes well and truly. I had problems with each product. ok 1 stars none or maybe 3 Star. but each time I've taken it back to the shop has sorted out the problem and let me return it or swap it each time. the staff are happy or seemingly lol . they are happy to deal with any problem that comes towards them with no hesitation. I think that earns five stars. how about you. and their getting more products and things every day which means better news for us vapers at the moment nothing to touch and feel and taste awesome