Swarovski Boutique

I love spending time here, especially talking to Stanis who aparently loves Crystals as much as I do. She makes things interesting, I shopped before covid hit and now back in, it has a beautiful display, great staff to talk to. Love the additions of disney, toystory, batman and star wars.

Came down on boxing day and was served by Stanis who was so helpful and kind! Overall great atmosphere with lovely staff

Nancy is your go to customer service expert, thank you for your help, genuinely empathetic with our disappointment with the unavailability of a certain pair of earrings that was of a design emotionally connecting with us, we will be back and recommend to all.

Would Highly Recommend To Anyone Very Excellent Customer Service

professional customer service and friendly service staff..... a wide range of jewelleries carefully priced to suit all budgets.

Love the product and Leanne one of the staff very helpful and resolved my jewellery warranty.

Great store friendly staff 👍

every lovely staff in there

Excellent service

I love buying Swarovski crystals. But the staff in this outlet are snooty, uppity & rude & a bad advertisement for the lovely crystals. I do most of the reviewing online & go into the store quickly just to buy my stuff as its easier than ordering online. I'm a regular customer. The staff have a condescending attitude to say the least. Earlier when there was an outlet in Hay street it was not so uncomfortable. Suggest you replace the entire staff with a new team

Update: Went into the store this afternoon after a really long time. New people, respectful, smiling. Good improvement since my last visit

Just wanted some recommendations on a present for a family, and the staff that served me was extremely rude and disrespectful. Did not felt welcomed to shop there at all. Would definitely go to a different store in the future.

Plenty of staff on the shop floor standing there and not one of them would even make eye contact with me for the 10 minutes I was browsing. Two weeks before Christmas and I was the only customer in the store and just trying to buy some gifts but I guess I don’t look like I make enough money to even warrant a greeting. The staff need a wake up call on how to treat customers.

Terrible customer service who makes it really difficult to process a return. I used tap and go to pay for this transaction, any experienced retail staff would know that when you use PayPass the number printed on the receipt does not match the actual card. I pulled up my credit card app to show the matching transaction (showed the total transaction value, date and time) and even showed them my account details to prove that it is the same card that paid for this transaction. The card number on the app matched my physical card exactly, yet they said they cannot process the return because it is not the right card. They asked me to return tomorrow when there is a manager in store to approve it. Highly inconvenient given that it is the holiday season. They may not have been attacking me personally but they made me feel like a fraud in public. Very disappointed and will not return to this Swarovski store again. I recommend Swarovski to provide more training for staff since many people use PayPass/tap and go to pay for their shopping these days.