Impressions Furniture

I furnished my apartment from impressions and can highly recommend them.

My buying experience was helped by Farideh and Harmony both ladies knew their product and were very knowledgeable and very helpful .

They helped me blend the colours and I feel the end result is stunning . Thanks you ladies very much. My lounge , hall table , tv unit and bars stills all blend perfectly .

The professional service continued with the delivery men. Two very polite nice gentlemen , they placed the furniture for me ,and removed all the packaging as well

Thanks Impressions

Greg

Our assistant, Harmony, was the perfect balance of respectful chill and helpful advice. We browsed, sat, asked questions and walked away with a fantastic new corner couch, in time for Christmas. Very pleasantly surprised.

We recently purchased a beautiful outdoor table from Impressions. We were assisted by Harmony and the customer service was fantastic. Pure honest advice and service with no pressure. What a gem! Thanks again 😃

I was thrilled with my experience at this store. I love my purchases and the range and price were fantastic. Overriding the whole experience was the amazing service, both at the time and after sale, that I received from Harmony. Harmony was so helpful and knowledgeable and I am thoroughly appreciative of all of the help she provided and continues to provide to me.

We can not speak highly enough of Harmony @ Osbourne Park store. The customer service and attentiveness to our needs were outstanding. Harmony responded in a timely manner and worked with our requirements and budget. At no time we’re we pressured into purchasing, it was made clear to us the service Harmony offered was about our needs and at our pace.
We will continue to work with Harmony to purchase some further items.
Thanks Harmony for treating us as valued customers.

Good service and helpful, friendly staff. Good variety of quality furniture with delivery and assembly available.

We have experienced amazing service from Impressions Furniture. Our initial interaction was great but it has been the after sales care that has really impressed us. Harmony from Impressions has been absolutely amazing in assisting us with an issue we had with some outdoor cushions. She was very attentive, always keeping us notified of what was happening and eventually helped us achieve a suitable outcome. I would highly recommend visiting Impressions for your furniture needs.

We have bought a few pieces of furniture from Impressions. Quality has been good and the service great!

We had some issues with our dining table. Despite being out of warranty, Impressions were nice enough to discuss with the manufacturer and negotiate a replacement tabletop. Special thanks to Harmony for all her hard work.

We purchased a lot of furniture for a new house we had built. I found the selection and quality of furniture to be excellent and the prices very competitive. The shop helped us out by holding the furniture for 2 months in their warehouse until we were ready for it. The customer service was excellent - we dealt with Harmony and she made every thing very simple and easy for us. We had a slight problem with one of the pieces which they quickly replaced and resolved without an issue. Very impressed with the service and would highly recommend.

After viewing the majority of furniture shops in Osborne Park it was clear that Impressions Furniture was a cut above the rest for design and value. What topped it off was the service we received. Harmony was always attentive, ready to answer questions and provide advice. Thanks for the great furniture and service!

Everyone that visits immediately comments on the amazing Woodstock chaise lounge.

Just received my delivery, the whole experience from sales to delivery has been excellent. Harmony was friendly & really helpful. So easy to deal with the Impression team. Beautiful products at reasonable pricing. Thank you.

This store is amazing and the staff are only to happy to help
Harmony was our sales lady and because we only wanted to put deposit down as we are moving they held all the items for us until we are ready…
Just a phone call and all was organised from final payment to delivery, made our life so easy
Harmony is the best friendliest sales lady I have ever had the pleasure to deal with and as promised we will be back to purchase to more furniture as needed in the future.
Also the quality of of furniture is absolutely perfect

Thank you Harmony

From the moment I phoned Store in Osborne Park, the Service from Freda, especially, and Harmonie with Takami. The helpfulness was second to none. As I was living 4 hrs from Perth the "getting it right" was imperative. Nothing was too much trouble!🙏 Everything was handled respectfully, meticulously and expediently. When my furniture arrived to my new abode I could not wipe to biggest 😁😊 off my face!!! The lounge I have in other room was purchased at Impressions, some 14 years ago. Still like brand new, showing quality of goods (plus treating with care). Thank you all at Impressions Osborne Park.❤❤❤

Furniture quality is pretty good, great design and value. Delivery experience is satisfying with clean quick installation, packed up the rubbish and left spotless. Free delivery was given to me because the amount I spent. I got dining tables, chairs, coffee table, TV unit, and Sofa 6 seater recliner.

I have come into impressions furniture a few times looking for a couch, each time I have always been greeted and offered assistance but have not felt pressured. I decided to go ahead with one of the couches on my last visit, it’s good quality and best of all they had the stock ready to be delivered. I was helped by Harmony and she was very pleasant to deal with the whole time. My couch has now been delivered less then a week from purchase with no issue.

My husband and I had a super positive experience with Impressions Furniture. Sharon, in store, was very knowledgeable about the sofa bed we were buying. An extra bonus was it was discounted too.
However, our delivery wasn’t so good. It was a mix up with wrong sofa bed delivered at the very early hour of 0645 when scheduled for 8-10 that morning. I emailed Sharon and received a response asap. A very sincere apology and Scott rang as well. By 1030 our new sofa bed was delivered by two very competent men who assembled our bed and were very gracious and willing to help. I wouldn’t hesitate to return to Impressions Furniture as the furniture is beautiful and the staff very committed to their customers.

Excellent from shopping to delivery. Sharon our design consultant was very relaxed, professional and helpful when choosing our sofa. Very smooth process and thank you to Scott who was the warehouse manager who fit us in for our sofa to be delivered quickly!

The sofa is excellent quality. Comfortable, well made, sturdy. We went to several furniture stores but impressions always stocks the best quality with the most thoughtful design patterns.

Such amazing customer service!! Thank you Harmony. Your help and professionalism is so appreciated!!

We purchased a dining table, buffet cabinet, bar stools, 2 couches and a large modular lounge. We were assisted by Aly, she let us browse on our own but she is ready when we have questions. This is how a sales representative should be. She understood what we need and gave all of the information we require. We are very happy with product and service.

I bought an Oslo TV unit with white doors. Looked at numerous units and it was down to this and the other unit. So glad I purchased this one as it is stunning. It was also on sale, saving $300 as well as being $400 cheaper than the alternative (which also had a 16 week delivery time). The Oslo was in stock and was able to be collected at no charge. The staff were brilliant considering this was an online purchase. Hours after ordering I received a thank-you call and also instructions on collection and then a follow-up email with thanks and instructions
The unit just smacks of quality and it has totally lifted the appeal of the room - a very important addition to our revamping of the TV room