Europcar Avalon Airport

We had a great experience at Europcar Avalon. Simon was amazing he managed to make out trip a lot smoother after we encounter numerous troubles and delays with Jet Star he practically saved our trip. Thank you Simon for going above and beyond for us!

After Thrifty screwed us by refusing to accept my foreign license (in English!) we found a car with Europcar. It was more expensive to get a car on the spot rather than pre-booked (just as with any other rental company), but at least we could salvage our travel plans and hotel bookings and get going. Staff at the counter were helpful. They had a good selection of vehicles too. Thank you.

The team are awesome! I have started to fly into Avalon for business because of how easy it is to hire from Europcar and the Team at Avalon.

Very helpful team sorting out problems. Good upgrade deal.

Helpful and professional

Friendly service. For international travellers, make your way across the void to the domestic/check-in terminal where the rental counters are. For drop-off, just park in the rental bay and pop out the keys in the drop key slot in the same counter. Recommend taking a pic of the fuel gauge and mileage before returning it.

Very friendly and helpful customer service

not bad

Easy access in airport

Not the best and no bus connection from Lara train station. Be aware

There was no one at the kiosk when I went to return the car, so I had to drop it in a tiny drop off hole. I returned it 2 hours early but moments later I realized that I had left something in the car. I wait to see if there was gonna be an employee but after 2 ish hour I had to take the flight. when I call later (6 times) nothing was resolved. I just wanted for them to hold on to the item so I can come and collect it. In the row of car rental kiosks only europcar had no employees every other company had 2 employees each.

Terrible service from a major rental company. They had no cars available, despite confirmed bookings. They cancelled everyone, even those who had confirmed bookings back months and coming from overseas, Said it wasn't their problem, they either didn't get sent the cars or they were late being returned. But there were dozens of people with confirmations who just got told to try their luck somewhere else.

Terrible service. There is no car, even though I made reservation. And they don't care at all, and did not refund car insurance I paid in advance. You would better avoid this company, unless you want to ruin the whole vacation schedule

extra fuel fees charged after car was filled up to the max and driven a total of 3kms to the airport....

Shocking service. Rude and impolite. Stay away

Service is rude.