Pizza Hut Thornlie

Need a read to improve the store
We ordered a Large Creamy Chicken and Bacon pizza for the price of $23.95. When we got home were appalled to see that the pizza did not meet our expectations in any way. Firstly, the pizza lacked the cream component entirely, which was a significant disappointment considering it is a key ingredient in the advertised pizza. Additionally, the amount of bacon and chicken provided was far below what you would expect from a pizza of this price point. We counted 5 pieces of shredded bacon and 6 shreds of chicken scattered across the pizza, which did not justify the cost whatsoever.

We called the shop to address our concern and find a resolution. The server I spoke with didn't seem to offer any beneficial assistance OR apology for the oversight, and when I asked to speak with the owner, the server HUNG UP.

I understand that mistakes happen, but I do hope that in the future, there will be more attention to detail in fulfilling orders and a more respectful approach to customer concerns. We are paying customers. No customers = no company. Please respect your customers and don't hang up on them. If it were a $15 pizza I wouldn't be here writing this, but in this economy a $23.95 pizza is COSTLY.

Pizza's from here are super tasty..guys must try all and the staff here is very polite and lovely...amazingg,!!

Staff member behavior is very good and his service is best out of all stores.

Beautifully made pizza hut pizza that brought back memories of my youth when pizza hut was king. Supporting local.

Good and quick service, received food in a short period of time

Two for Tuesday deal is real value for money

So today i decided to walk my pet dinosaur and he felt hunger so took him to the shops and he said he wanted Pizza Hutt and unlike other pizza places they let him eat there with no problem

Pizza was soo good tonight guys. Well done! Thanks for not being shy with the toppings too. Tasty and full of topping just how i like my Pizza. Delivery arrived 10mins before estimated time. Good value for money. Happy family of 5 right here. Cheers team

Very friendly and flexible owner. He accommodates customers needs. Very happy with the service.

Bought paneer pizza was great

Have ordered from this store a few times now and have never been dissapointed, pizzas are always delicious with plenty of toppings and somehow always look like the advertising. Staff are also very friendly and polite in store.

Paneer Pizza is yummy as always

Such a great Pizza with heavy loaded toppings and big, so delicious and have a great taste and completely hygieneic

Good food

Can't believe how nice and fast it was honestly the best big chain pizza I've ever had

Like any other pizza hut, was quick service . Overall good

Ordered delivery deal last night, delivered hot and fresh. Really good pizzas, loved the cheesy spud bites.

Good customer service and wait times for food are really low....amazing pizza crust too.

Regular customer here, the new ownership here is amazing. Fantastic service and great delivery time. The new owner is much better than the old one!!

Sorry I don’t have more then five stars.after having pizzas on Wednesday or Thursday I visited them again on Saturday nearly 10 pm but unfortunately store was closed.