Kew Accident Repair Centre

I had an excellent experience with Kew Accident Repair Centre. Matt and the team turned a stressful situation into a seamless one, repairing my car after a collision. Their expertise and customer-focused approach made the entire process stress-free. I highly recommend their services for anyone in need of reliable and hassle-free car repairs.

I had the most amazing service provided by Kew Accident Repair Centre. Matt was extremely helpful, friendly and professional. Kept me informed throughout the process and was very prompt with any queries that I had along the way. I would very highly recommend. The workmanship is outstanding too! Hopefully, not any time soon but if I ever need smash repairs I would be at Kew Accident Repair Centre in a blink.

I just picked up my car and it looks beautiful. A little old lady clipped my car, I only had a copy of her license and rego with accident photos. Ian took upon himself to search for her contact details. The lady agreed to pay the damages over the phone and within 3 days I got my car back looking neat and tidy again.
Thank you again for the expert job done.
Robyn.

I'm very happy about their customer service and the professional repair. Ian is so helpful and professional.You can compare the outcome they had done. The previous panel centre made my car into 2 colours after the repair. You can see they are very capable to match the colour and I'm happy with the outcome. Thank you so much. Strongly recommend other people to come.

I have been with KARC a couple of times which Matt handled it superbly, the customer service, product and honesty with quotes was amazing. Whenever I had any issues, he is quick to respond and fix anything that’s wrong and if anything minor he would often fix free of charge! So that I’m happy with the repairs which I cannot be more grateful for, highly recommended KARC and especially Matt!

Well what could I say. My whole experience was sublime. Took care of everything with ease. The work on the cars match there quality of customer service. I just hope that they take on board my suggestion for a slogan/motto…. at least a T-shirt. You know what I’m talking about.

Cheers fella .

🤙🤙🤙

I don't normally write reviews but it is just so rare to get really great customer service nowadays. I was driving past KARC the other day and stopped into their office to get some advice on how to best do a small fix on my car. Before I knew it, Ian had offered to have a look. Not only did he have a look, he took it upon himself to spend the 5 minutes to actually just do the job. When I offered to pay as I was so grateful for his time, he said not to worry about it. Good old fashioned customer service. I would return in a second if I actually needed some car repair works done. Thanks again Ian.

Ian went above and beyond my expectations of the repair of my car, great customer service!!
I highly recommend Kew Accident Repair Centre.

The guys & ladies here are awesome, very friendly, courteous & go out of their way to help us.
Thank you, Ian, Tony & Bec, for a great experience every time I visit.

Top class service. Tony made this a breeze for fixing my car. The entire process and paper work was meticulously done. I was kept informed of the progress and when the time came to delivery, It was spot on. Perfectly done as brand new. Highly recommend KARC . Thank you Tony and team.

I had the pleasure of dealing with Tony whilst getting my vehicle repaired. Having said that, everyone I came into contact with at Kew Accident Repair were extremely friendly and professional.

I had the rear door replaced on my new van which I recently purchased as a demonstration vehicle. To be honest, it came out looking better than when I picked it up from the dealer!

Their attention to detail is superb and it was ready at the exact time I was told it would be. They also provided me with a great little loan car.

If you need your vehicle repaired I would suggest you look no further.

My 10yo Kia has been the workhorse for my family and she has suffered a few dings, scrapes and trolley bashing over the years. As a local resident I had seen KARC and their loan cars around and thought this is the place I will try first when I had been sideswiped in another carpark.

Ian and the team managed my claim from start to finish with professionalism, great communication and I got a loan car to get me to and from work.

My car was returned to me in amazing condition, in fact it looked like a brand new car. KARC had repaired the scratches, detailed the car and it looked a million dollars. The quality of the repair was simply exceptional. Ian also went beyond the call of duty to source and install a new tail light and install it for me.

I would recommend KARC without hesitation to anyone. Thank you for such exceptional service.

Tony and the team are easily the best auto repair centre in Melbourne.

The attention to detail that they have spent on my cars has been second to none, I would have no problems recommending them to anyone that wants a quality repair where the customer comes first, not just the insurance companies!!

I have had two cars fixed by other providers in the area and the service from Kew Accident Repair is light years ahead 11/10!!!

I am so incredibly impressed with the service I received. The last thing I wanted to deal with was fixing my car after I was hit by another driver. Matt made the entire process so easy and communicated with the insurance company so all I had to do was leave my car in his capable hands for a few days. It looks better than new and he even gave it a full clean when he was done. I’ll never take my car anywhere else

Incredibly friendly and professional service. They made the entire process so easy and hassle free. Providing a loan car was such a bonus. The turn around time was very quick. My car looks amazing and I couldn’t be happier. Would highly recommend KARC.

Unfortunately I was recently in a car accident, in my distressed state I sought advice from Kew Accident Repair Centre as I remembered they did a good job fixing my old car a long time ago. Ian came to my aid, not only with his expertise did he give me great advice but he also helped me deal with the other driver as well as their insurer. He went above and beyond to really help me and make the entire process go smoothly, I really outstanding service I received here, highly recommended.

Tony and the team at Kew Accident Repair Centre were extremely professional from my original contact with them all the way through to pick up of my car, whilst keeping me updated of the process the entire time my car was with them. The hire car I had was a dream to drive, and they made it so easy and seamless for me to use them. They took care of all the insurance company communications and made my claim so easy. Will definitely be using KARC for any car claims in future.

Matt and the team at KARC were fantastic. After I had my accident they handled everything for me and gave me a loan car while my car was being repaired.
I am very happy with the service I received from them. I highly recommend.

A good friend recommended KARC as the top of their game in accident repair and he was spot on. They looked after every aspect of getting my car fixed from liaising with the insurance company, providing a loan car and returning my vehicle within 5 days. The car looked immaculate. What really made the difference for me was the quality of customer service. These guys are practiced in understanding the needs of their customers. They are reassuring and friendly and do everything they can to take the stress out of having an accident. Thanks Tony, Ian, Michael and the rest of the team.

Tony Brown and his team at Kew Accident Repair Centre provided an exceptional customer experience and repair on my Volkswagen Golf. Tony went over and above to ensure that my car was meticulously looked after at all stages of the repair process and the results were incredible. My car has left Kew Accident Repair Centre in the best condition I have ever seen it in. I cannot thank Tony and his team enough for the outstanding work they have done on my car and for completely bringing it back to showroom quality. I would highly recommend Tony and Kew Accident Repair Centre, not only for the exceptional quality of work but also for their focus on providing a seamless and positive customer experience.