Gregory Jewellers Highpoint

My watch (Tag Heuer) was gifted to me from my mother 17 years ago and has great sentimental value. It hadn’t been used in a while and needed major repairs and Vincent was extremely helpful from the get go. He explained everything that was needed in detail. I was sent update messages and emails and I am very happy with the work they’ve done! Thank you for your professionalism, politeness and expertise and will definitely be coming to you again in future!

Recently purchased my 3rd TAG Heuer watch from this store & it’s been a fantastic experience. Had the pleasure of dealing with Vincent & I cannot be happier. He was very knowledgeable in his products & has a fantastic customer service approach in making me feel comfortable and confident when deciding which watch to buy. He has gone above and beyond to make me happy and for that I cannot be more proud. Thank you so much for your service & because of Vincent I will love to revisit this store in particular when shopping for other items also.

I can't express how delightful my experience with Dee was! Her communication skills and kindness made buying my watch an absolute joy. I willingly paid $500 more than competitors because of her exceptional customer service. Dee, you're a gem! Five stars don't do justice to your sweetness and professionalism.

From the first phone call I made before coming into store, I felt important.
Ayla was my Sales Consultant today who was extremely professional and very helpful and all done with smile, Even with the added pressure of the Christmas Stress, it was a very relaxed shopping experience. The staff were very friendly and inviting.

Vincent was really great. Very well informed on the mechanics of different watches and the history of the makers. It was like getting a history lesson. His passion was on full display but very professional in his service delivery.

I was greeted at the door by Ayla a stunningly polite young lady who was helpful in every way not putting pressure on me to purchase at any time
I ended up with a special wedding ring
Well done Ayla and the very best for your future
Gregory’s are lucky to have you as a worker

I have had a very positive experience at Gregory Jewellers Highpoint. Kesh, Kelly and team were friendly, knowledgeable and very helpful throughout all our interactions resulting in a very happy customer. Highly recommended.

Would highly recommend Gregory’s jewellers in Highpoint Shopping Centre
Went there to purchase my dream watch and the customer service is everything you would want from a first class store
We were greeted by Vincent and he was exceptionally knowledgeable and articulate, meeting all our expectations
He made myself and partner feel very comfortable and we were treated to a first class service and look forward to returning there very soon - Joe and Donna

Had the pleasure of dealing with Vincent who helped me obtain a Tudor BB58 after being on the lookout for one for months. He was professional, knowledgeable and generous with his time. 5 star experience no doubt.

Great experience with Vincent and team when buying a watch. I had indicated interest in a particular piece via their online chat function and Vincent texted when it became available and kept me up to date with the interest in it. Excellent communication and customer service, as well as being super knowledgeable about the industry. One of the best purchases I have made. Highly recommend!

Got this beauty after a few months on waiting list. I would like to thank Gregory Jeweller at High Point Melbourne and their staff (Vincent) for being super friendly and taking a great care of me. Will definitely come back for the next watch. Highly recommended.

Received my new watch a couple days ago. Ralph was easy to work with and went above and beyond with sourcing the exact watch I was after. An extremely knowledgeable team, looking forward to getting more watches in the future. Thank you

Ayla! Thank you for being so informative and taking the time to make sure that the purchase of my first luxury watch went smoothly.
If you’re after anything at all Ayla is your girl to see

Thank you Vincent for the exceptional customer service. I am definitely happy with my purchase. And on top of that, I enjoyed our conversation about watches. Always a good and informative chat from a specialist every time I visit the store.

Outstanding service by Ralph at Gregory Jewellers. He really went above and beyond to make sure I was happy with my intended phone order purchase. He took the time to answer all my questions and even sent through photos - including colour comparison shots of the watch, to ensure I could see exactly what I was getting. Delivery was secure and speedy. I also received a post delivery follow up to ensure I was completely satisfied.
Truely excellent customer service and I love my amazing solar Garmin.

Always greeted with a warm smile, Kelly exceeded my expectations here. She assisted me with sourcing a very specific chain and managed to secure it for me. Thank you Kelly for your amazing work 😃

The product knowledge from the staff and customer service shown was of a very high calibre. They made the process far easier than I could have imagined. Ralph was excellent in his delivery of information and even went above and beyond with the presentation of the watch.

The whole experience was a pleasure. Vincent kept me up to date with timely, detailed communication regarding my battery swap. 5 stars!

Great experience. Vincent was great to deal with and extremely knowledgeable. Super happy with my purchase.

I have visited the store to get a watch for my husband for his birthday. I was kind of lost as I don't know what im going to buy. But I was lucky I met Vincent as a customer service assistant. He was very helpful as he was explaining everything about the brand i have choosen. So with his help i selected what i want. Therefore, im very happy with the customer service. Overall my shopping experience is excellent. Thank you very much Vincent for your support.