Friendly Grocer Wurtulla & CPA

They stock a wide range of food and lollies and is always fast and friendly

I like this shop its great

Friendly grocery with friendly staff

Super lovely and friendly!

Worst Customer service, overpriced understocked,
Would not refund or credit go card when sold wrong card.

I went in to the grocer tonight to pick up a parcel as I do multiple times a week (at all hours of the day) and was rudely told I couldn't collect my parcel because it is past hours. It was 7pm (they are open til 8). I would understand if they had a sign out the front saying I could not collect after a certain time or had told me previously that I was unable to collect. It was only last week that I picked up a parcel at this same time and there was no problems nor any warning of this changing. I work during the day and can only collect after 5pm. How am I meant to collect my parcel if they are refusing me? It might as well have been sent to the post office which has the same trading hours and offer friendly customer service. A simple 'although we have in the past, sorry we don't let customers collect after 5pm anymore' would have sufficed but instead he told me he was sick of people like me coming in asking for parcels at ungodly hours. Don't stay open at ungodly hours then and don't subcontract to Australia post. I'd rather pick my parcels up elsewhere anyway

Worst service ever if I could give this place a zero rating I would. Have tried to collect parcels here on several occasions and there is always an issue (we don't work 9-5 jobs) hence we struggle to get in here to collect within hours..

Well my god the guy behind the counter thinks he is so superior and gives you an absolute mouthful, also tells me my own ID is not me uhhh righto and who are you again?!

Guy is a douche and they shouldn't have the rights to run post office here due to the sheer fact their service is pathetic and it is ALWAYS without doubt unpleasant walking into that shop....

Very very disgusted customer.... Word of advice Wurtulla Friendly Grocer's: Customer service goes a long way in Australia.... 🇦🇺😉

These people are anything but friendly. So rude to me when I tried to pick up my parcel. No customer service whatsoever.