Chambers Cellars Neutral Bay

Great wine recommendations! Landed in Sydney from Qld yesterday looking for local winery recommendations. Gent at counter recommended 3 NSW wines and all 3 were outstanding wines and at value prices. So superior to visiting bws or liquor land.

Great variety of wines and spirits and prices are very reasonable! Staff are super lovely and always happy to chat as you check out!

Top staff absolute great blokes. Will buy from there again. 10/10 m8

My local Bottle-O. Top lads, top beer

Cool Store

Good variety of spirits,beer and wine. Always stocked up. Parking is a issue unless you park underground where the woolies parking is.

Rude Staff and poor customer service
Chambers Cellars NB's location is so convenient and simple transactions are easy unless you have and issue or need help with a product. This review isn't based on an isolated incident as this is third occasion my family and I have been met with rude staff (such a shame that this takes away from the good staff). In this competitive market you need a basic level of service from all staff with a good level of knowledge.. Chambers Cellars has not demonstrated this to me. Some suggestions.. know what corked wine is how it happens, don't rubbish your competition and because you don't stock a product, don't tell your customers it doesn't exist.

Bad service

Have had two staff not accept my ID even though it's completely valid, wants me to bring my birth certificate or passport just because they think I "look too young" incredibly unprofessional

I was charged wrongly, they scan twice the product I bought and when I went to ask for a refund they said they couldn't do anything about it.
They didn't even give me the receipt.
So disappointing being robbed like that.

Echo other reviews on staff attitude. Card payment on my phone didn’t go through initially and was trying to get Apple Pay working again. Got some passive aggressive remark asking if I’ve heard the beep as if I was running off without paying. Also got questioned about the beer that I was purchasing (I am aware that it is 8%) - perhaps don’t sell it if you are going to question customers when they buy it?

The staff at this bottle shop are quite likely the least pleasant or intelligent people within the greater Sydney region. I would honestly be surprised if they can all read. Go to the vintage cellars or liquor land over the road they have a way better range, price and caliber of staff

The customer service is appalling at this place especially during Covid lockdown. The only worker at the shop was NOT wearing a mask. He also would not maintain social distancing. Kept calling the customer to come over to him and asking several silly questions and when not responded became verbally abusive. He clearly doesn’t like older females. Far better to shop at Vintage Cellars or BWS on the other side of military road. Hope this shop goes out of business soon.