Soul Pattinson Chemist

Outstanding customer service as soon as you enter. I was looking for a particular product & Dorothy immediately took me to the Burt’s Bees product area. The colour I wanted was not on the stand so Dorothy tried to track down the product I was looking for by going onto their website & even giving me the phone number of the company. I have never had such dedication to service by any other pharmacy. This is truly going above & beyond. Thank you Dorothy. 🤩🤩🤩

I had the pleasure of being served by Euan recently. It was the best customer service I have experienced in Yamba. I will definitely return....

Have been a customer for many years I have always found staff excellent. Our pharmacist Teigen has gone over and above to help us in a difficult time which is greatly appreciated.
Richard
Yamba

Good products and great service

Best service in town. Always greeted with a smile.

Friendly and helpful

Great staff

Friendly staff

Just ducked in to get what we needed. Friendly staff.

Friendly staff

Went here a few months back, enquiring about if they had my meds in stock as I was visting for holiday. The pharmacist was rude, dismissive and very condescending. Not an appropriate attitude towards customers & terrible customer service.

This pharmacy have an app called MedAdvisor connected to them for scripts to be stored on and sent digitally. I sent my script through to them and went to pick it up on the weekend, was told that the pharmacist on duty didn’t know how to access the script so she dispensed an emergency sleeve of my medication with my healthcare card and Medicare card, I paid for the whole box, and then was to go back on Monday for the owner to dispense the rest. Went back on Monday and a man who I assume was the owner said that because I didn’t have a paper script, he’d have to charge me again without the healthcare card on it and acted as though the whole situation was my fault.
If you have a service attached to your business, you should be able to use it and shouldn’t be charging customers twice for medication that they need. Poor service and poor attitude. Won’t be returning.

I went into the chemist today & asked to buy a ventolin puffer as I am going overseas. I am allergic to antibiotics and my doctor told me to travel with a puffer in case I have a respiratory problem. Asked if I suffered from asthma, I was honest and said no- had I said yes he would have sold me a puffer.
I have travelled with a puffer all my life (rarely used!!). Experienced, sensible chemists have never refused my request, after I have explained my circumstances.
Hopefully there will be a chemist at the airport- I am going to Russia-I don't have high hopes of purchasing a puffer there.
I am 66 years old& reasonably responsible!

Asked for 10000iu vit d3, only had 7000iu wouldn't sell it to me, so much for looking after people's health.