Shiels Jewellers

Stunning bracelets and rings.
I am very happy to buy 1 and 2 carat diamonds with low prices (black Friday).

Got this limited time piece for a great discount price very happy. I used to buy almost all my watches here :)

I had a lovely experience here today. The sales assistant was so patient and helpful. She couldn't do enough for me. I ended up purchasing a beautiful ring, that I look forward to wearing for years to come.

Wonderful customer service, thank you Ladies.
Highly recommend this shop at Carousel.
They are very friendly and helpful. 🌹

I'm writing to this review on behalf of my mum. My mum purchased a ring and a pair of earrings from Shiels and was served by Grace. My mum was very pleased with her purchase and couldn't stop talking about Grace. Grace provided superior customer service, and it was clear that she really cared about her customers. My mum has been to other jewellers around Perth but has not met anyone as helpful as Grace. She's a very happy customer and will keep visiting Shiels Carousel in the future!

Walked into the store today to have a look at one of the Tommy Hilfiger watches (that I have previously looked online). One of the girls explained the product succintly and I ended up buying it. Needed to be resized to fit my arms. In and out the store with the new watch in less than 15 mins. Very happy with the product and fast customer service with no pushy or upsell attitude.

Bought a watch for my hubby
i was very pleased with their good customer service, the 2 ladies were very helpful and patient with my questions ,
definitely will come back. thank you so much

Huge thanks to the staff at Shiels Carousel, in particular Grace for her assistance this morning. She has a great knowledge of diamonds and an infectious friendly nature. I left the store with a big smile on my face and I’m over the moon with my purchase. I thoroughly recommend you head on down to Carousel Shiels for your next big purchase. Ask for Grace - you won’t be sorry!

Have been shopping with Grace and the girls for many years . They have always provided me with both top quality service and product each and every time . They take time with to make sure I get what am after without any pressure and will continue to shop with them in the future .

I was looking in the window abd Grace came out and chatted with me. I didn't buy anything but she seemed genuinely interested in what I was looking for so in a couple of days I went back. She remembered me and we chatted about what I was looking for and I left with a purchase that will make someone special too me very happy. " Thankyou Grace you are wonderful"

We just wanted to take the opportunity to praise a few of your staff.
Recently my wife and I had the pleasure of shopping at your Westfield Carousel Store where we met Grace and Deepali.
Initially our dealings were with Deepali only, who we found to be very courteous and knowledgeable about your inhouse stock and upcoming sales events.
We returned several days later for the Mother’s Day Sale where we were quickly approached by Grace Alvaro who guided us through several nice purchases of mostly WA diamond jewellery.
We found that Graces knowledge of Shiels products to be exceptional and her commitment to ensuring our needs were met was second to none, she is a great asset to Shiels.
We would have no hesitation in recommending Shiel’s Carousel to friends and family as a great place to find that special gift at awesome prices.
Well done to Grace and the team at Shiel’s Carousel.

Tony & Kylie Wright

A good experience while shopping for a Christmas gift. The lady there was very helpful and friendly. Excellent prices for jewellery. Will be back again.

I have bought rings and watches with Grace and her staff over the years. They are lovely and respectful.
Amazing costumer service.

Kaitlyn was superb she took the time to find what suited and in the budget we required. Excellent service, thank you 😊

The staff are very friendly and refer to me by name when I just walk past. So I’m not just another sale to them . Attention to detail and time spent by Grace making sure I get what I want and value for money .

Always nice and friendly. Bought a few diamond jewelleries from them. Grace in particular has a great knowledge abt diamond. Never feel pressure when I browse

Really great customer service, especially from Grace, when we had problems with miscommunications between different employees and their warehouse interstate Grace took care of everything and was very professional.

The store manager Grace at Carousel provided excellent customer follow up in store and on the phone.

I went in to buy a chain and the lovely staff member was so helpful and kind.

Absolutely amazing service and the manager helped me to pick out the perfect ring within by budget.