ANZ Branch Canberra City

I highly recommend Erica Xu from the Turner branch. Very professional, extremely knowledgeable & wants to help with a straight forward no nonsense approach, which is greatly appreciated. I would definitely do business with her again.

I was serviced today by Jake Minogue and they were the best! Was polite, patient and knowledgeable. I walked out as a satisfied customer.
However, there were two Asian staff members just next to Jake talking quite loudly in their language. This was very rude and inappropriate. ANZ needs to reinforce some standards of behaviour.

I got my home loan from ANZ with the help of Erica. She has been very supportive and helpful.

Friendly and helpful staff

So many staff super slow service

Applied for a credit card, first of all it took 30 minutes to even get on the line with a human being, the representative on the phone asked for private information like my DOB… you NEVER ask a lady for her age under NO circumstances. And then when I wanted to activate my card they asked for my CRN, I put in my CRN and it said it didnt exist however my CRN is definitely correct because i get my Centrelink payments. The rep also told me never to share my PIN then went ahead and asked for my card PIN and when I told him nice try i’m not telling you he wouldnt activate my card…. The only good thing about this experience is he sounded kinda hot….

Unfortunately it’s normal waiting for 30-40 minutes in the queue
They have zero respect for their clients time
Terrible service for a simple transaction that can’t be done online.

ANZ service centers are useless, but ANZ in general is useless. sometimes they have a shield app and sometimes they don't, sometimes they block transactions and sometimes they don't (go on ask them the reason, they don't even know...apparently its their security team that only knows the reason, so good luck trying to avoid such things in the future ha haa)...the most unreliable bank if you want to conduct business in confidence. This bank has hindered my business transactions significantly...its so frustrating.....it my money let me use it!!!!

Worst experience ever. I don’t want rate 1 star if there has 0 star. One of your Asian female staff had a horrible, racist attitude. Basically she only service white people. Very flattering. She seemed to think it would bleach her skin. Some of my friends had the same experience during different time as well. We are going to change the bank because of her. Your other Asian staff are very friendly and I don't think they should be tarnished because of this one person. I have seen similar complaints about this Asian lady in the comments below.

I visited the ANZ bank two days ago afternoon at city near bus station. I met few staff and share my concern related to them. To my surprise they were very very reluctant to solve my issues. I sat there for 15 minutes still no sign of help. I knew they are just wasting my time, so walk away.
I understand you might be busy however, it would be nice to at least try to understand our issues. Who knows it might be a matter of second for you, miles help to us.
I am not generalising all but to few.

ATM advertised as open 24/7 in lobby (with coin deposit) but was locked behind door this weekend.

When you get allocated a business banker, you think, great! No more call centre time wasting. Instead, I get allocated a chap named Amr who's arrogant, wastes your time and can't even return a call! I miss the old ANZ

Felt belittled and just a daunting experience here

WORST BANK IN AUSTRALIA BY FAR.

not respectful to the customers.
If you want get a home loan from ANZ, think twice!

Opening a new account, the man is so Impatience that I just wanna go quickly

Slow. One person working in city. Is a joke.