Australia Post - Cygnet LPO

You people are laughable - anyone complaining about the Cygnet Post Office in the past 12-18 months is just an over sensitive - self entitled snowflake, so self absorbed they couldn't extend a compassionate thought beyond their cat or dog. Two years ago - I would agree with you - the service was terrible, but that was dealt with and anyone from around here longer than the Covid Pandemic would know to whom I refer.

To complain about the service in recent months just goes to show that you must be a recent blow-in from interstate because it is so very much better these days.

May I suggest, that if you don't like it here - you can always go home - where you can hand deliver your precious parcels to your family members - they might actually appreciate seeing your precious selves.

Nuff Said.
Kryptophix

Always nice going into the post office, staff are always lovely and very helpful :)

They are fast, I never wait more than 5 min.
I don't expect much from a post office but they are polite et quick, it's enought to be happy.

Full credit to the staff and management at Cygnet Post Office for their ongoing efficiency. Having used their services for years I am always welcomed with courtesy and a smile. Thank you

I just move to Cygnet and I didn't have any problems, they was nice and helpful 😁

Love the staff here! Always friendly and courteous, always able to assist with enquiries and deal with all customers in an efficient manner. Thank you!

Staff are very helpful.

The staff are o.k. The postie, Donna, is great

Friendly staff always helpful

While the staff are usually super nice and helpful, they have on several occasions misplaced our parcels within the post office by categorising them with the wrong address. It once took over a month for them to admit that they'd done something wrong, even with postage tracking saying that the parcel had arrived and was waiting there.

Two tips when coming here,
Tip1 ...kill them with kindness
Tip 2 ...DONT GET MONEY OUT theres a 4$ fee they dont tell you about.

I rang to query about my mail that had not received a card for in the mail for collection. I was quite polite and just asking why I couldn't collect it yesterday even with my tracking number and information provided by email from aus post.

Once arriving to collect my parcel I walk in on staff discussing my phone call and how some people are so rude.

I was not rude by any means and honestly don't appreciate being spoken to in a condescending tone like I'm a child.

If I could provide 0 stars I would have because this experience was frankly a joke.

I know positive comments will out weigh the bad. I am baffled the lake of respect and treatment towards customers not only towards me but my husband and others who have also left a review.
Accountability needs to be done.

People go to a post office because they need to send thing's to family/friends/work or receive thing's etc. They don't go there to get disrespected. Period.

I am beyond tired of the rude and unprofessional attitude of the staff at Cygnet LPO. I literally dread going in there.

Pretty much every day I go in there with my hands full of parcels to post for my e-commerce business. And just about every day, they make snide remarks to me, everything from ‘not saying excuse me’ loud enough to other customers, to not checking in, when I make it clear every time that I check in on my way out.

Despite also having been there every day, they still insist on seeing my ID and getting postal cards.

The staff there either need to retire or get some customer service training because I am about to lodge a complaint with my Eparcel account manager about their behaviour.

I have recently relocated back to the Cygnet area and am realy quite shocked with the lack of customer care given by the staff at the Cygnet post office. I understand it can be a busy stressful job ,I myself have worked in many customer service roles with far more responsibility but have always remained friendly and helpful as it is my job to so! The staff at the Cygnet PO I find to be very dismissive and rude and need to be aware of how they speak to people .

Well I’m sad to say that my experience was not very good. My Mum tried to see if a parcel that was sent last Monday was in fact sitting at the post office. The woman was so abrupt and wouldn’t even let my Mum explain that I was leaving on Sunday and I needed that parcel. So Rude. Kindness costs nothing.