Total Tools Mt Waverley

I had a defective tool that I could not remember the date of purchase. After suitable investigation the tool was replaced, no charge even though I had no proof of purchase. That is fair dinkum customer service. The tool wasn’t just swapped, no questions, but it was deemed defective and TTI looked after me.
We’ll done, highly recommend.

Absolute best customer service!
Warrick and the team goes above and beyond, does everything they can to assist!
If you need tools, these guys are the ones to speak to.
Highly recommend!

Great service. Recently had a problem with a generator just out of warranty. George and Warrick (store manager) were excellent, returning calls and emails quickly and accurately, then providing a replacement carburettor free of charge. Thanks for the help guys.

I visited Total tools Mt Waverley but didn't buy anything, as I was going to an Insider Night at another store local to me

Your team member Jason was really well-informed on the products and enthusiastic about giving me advice even though I wasn't getting anything today.

Totally recommend Total Tools Mt Waverley for their service, pricing is great but do become a total tools Insider and go for the insider night, great savings to be had!

Our company, Innovative Vision Statements, always finds what we need at Total Tools Mt Waverley. The customer service is awesome, they listen, understand and advise only on what we ask for and need. Their prices are fantastic and the quality of everything we have ever bought and continue to buy from them is top notch quality!! I-VS definitely recommends Total tools!! Awesome people to deal with, capable, willing to cater to your needs, with good old fashioned friendly and polite customer service every time!

Have been there a couple of times and the boys are very helpful. I was buying my father a trolley for his truck as a gift and I explained what I needed and they searched up the one I needed as it wasn’t in stock at the time and they ordered one in for me. Perfect customer service. All smiles and super friendly. Boyfriends been in a few times too and they helped him out with what he was looking as they had so much knowledge on all tools. Thanks guys. Will be back if I need anything else =)

Been in twice this week as we set up a new business and bought everything through these guys. Gavin's customer service was amazing. No pressure, great advice and awesome service. We have found our go to shop and will use Gavins expertise and service time and time again. Thanks Gavin!

This is my favourite total tools store, because of Warrick, who's always super happy and helpful. I have brought back several things for warrenty, warrick has been super easy going about it each time

Top service and great guys all around. I popped in for a kincrome evolution tool trolley. I will be returning for more tools.

My husband bought a cordless chainsaw from this firm. Unfortunately one of the batteries was faulty, but the staff (Bill and Joe) were fantastic in their efforts to correct the problem. They matched the low price from another firm and went to great length to ensure my husband was happy with his purchase.

Excellent experience delivered by Michael from Total Tools Mulgrave. They sent me an order but it was missing a charger. He promptly got onto it and got me a new one on it way all sorted within a couple of hours.

Great job!!

Very friendly and helpful workers, place look nice and clean👍

Top guys. Warrick and his team are on the ball. Very knowledgeable people. They are always very polite and will do whatever they can to assist you.

If you want toys, go to a toy shop. If you want tools, go to Total Tools Mt Waverley. 🤣🤣🤣

Just bought my first set of hand tools from here, a bloke greeted me at the door and talked me through the best tools for my budget. gave me a 10% discount as well. Very helpful - NO rip offs here! :)

Great service from the team at mt waverley, everyone I have spoken to has been really friendly and helpful. I've bought a few tools there recently and they always look after me, special thanks to Bill who managed to track down and order in a special nail gun i could not find anywhere else.

Great store to shop, I've been there twice in past 2 days and twice I got excellent service and product, going there back tomorrow again to get more tools 😊,
My son and son in law both are chippies and shop there too, so I don't know why they get bad reviews from some people as the service is great. 🤙

Shout out to Warrick for swapping out a faulty welder we had purchased, their team went over and above to get us operational again. Can’t thank these guys enough!

I can't stress this enough, I love this place. From the service to the range to a sympathetic ear for your life/work stress'. Thanks guys, keep up the good work. Shout out to Ash and Shane in particular.

More than just Bunnings. These guys have premium product albeit at a premium price. Get in whole they have promos and you'll pick up a bargain!

Tool heaven, only wish my wallet full of never ending cash. Staff are friendly and helpful