OTR Clovelly Park

Absolutely love this OTR, staff although some are still in training, are always so helpful and friendly, even smiling at 3am! And on a few occasions when I've been caught short a few dollars for milk and bread etc... they said it was ok and let me pay them the I had the money next! I mean nobody does that anymore, no one cares anymore well so I thought anyway... thankyou staff at OTR and 'snap' matching motorbike helmets with the man who own the aprilia... not sure if u work there or not but hey awesome.

Nothing to improve you guys are doing an awesome job, well done!!

Was popping in to get a coffee and a hot choc for my night shift. One man there by the looks doing it all himself, doing and absolutely amazing job. Hot bevies were great! Great service!

Thank you to do the brilliant team for serving us amazing coffees with a beautiful smile..

Great service and excellent customer service

The new store looks excellent. Looking forward to visiting it soon

Great coffee. Love the drive thru!

Great service

Nice friendly service and staff 24 hour drive through is a bonus

Broken POS had to wait a bit to fix but no big issues really

Got a coffee no doubt the coffee was great but the staff member was doing mop when i went in and he didn’t even remove or change the gloves that he was using to mop the floor .

Today I got served by a staff member that didn’t know how to make a coffee. Twice I asked for a long black with milk. First I got a tiny bit of coffee in the bottom of the cup, and the second time I was served a cold coffee. Clearly this person had never drank/made a coffee in his life. Eventually the other staff member had to step in and make the coffee for me. Thanks to her.

No staff, selling more coffee than fuel. Waiting in line to buy a drink for 10 minutes, pretty poor

Filled up half a tank of 98. Car idles very badly now. Have engine lights come on many times every day. Fuel is too lean (ie not 98ron) keep getting cylinder misfires too. Fuel is not 98ron and probably contaminated too......

This is a disgusting OTR, dirty all over the shop, the toilets need updating and a thorough clean. The eating areas around near subway were filthy and shop was freezing . Nearly vomited being here🤮
I was told a day after to contact store manager which I did and never got response back. Very disappointing and unprofessional

Consistently 10+ minute wait for coffee. Order 15 minutes in advance via the app and twice it hasn't been ready, too much foot traffic and not enough staff. Was buying coffee here everyday but now no more

9:10am Ordered single takeaway for 9:25 pickup
9:26 arrived. Was told would check on status
9:32 grabbed attn of attendant. Who went and found coffee sitting out the side.
I asked “how long has this been sitting there?”
He said “a little while. But no worries “
At least he was smiling?
It’s 2023. Get with the game plan people.

Bloody disgusted I was a big fan of OTR. But after recent experiences at several stores including this one there is a fair chance Il never use it service's again rude attendants and not able to follow simple instructions or not knowing how to use the technology that they are meant to be trained in sorry OTR