TD & LJ Reid Maintenance

When a storm led to my roof collapsing, the restoration process seemed daunting until TD & LJ Reid Maintenance stepped in, organized by the insurer. From start to finish, my experience with them was nothing short of exceptional, and here’s why I wholeheartedly recommend their services.

First off, the customer service was top-notch. The initial contact, Nicole was both charming and charismatic, making a stressful situation much easier to handle. I was particularly impressed with their communication; I didn’t need to jot down anything as they promptly texted me all the details, outlining when each tradesperson would arrive and what work would be done.

The preparation for the work was impeccable. I received a reminder text the Friday before the work began on Monday, giving me ample time over the weekend to prepare the space, as outlined in the text. This thoughtful scheduling is a rarity and was greatly appreciated.

Each tradesperson, though operating independently, all provided the same exceptional level of service. Their punctuality was impressive, each arriving within minutes of the scheduled time of 8 AM on their respective days. Their consideration extended to the smallest details; they were mindful of the noise made by my self-closing front door, ensuring it didn’t slam after the initial occurrence.

The work ethic and professionalism extended beyond mere punctuality. The workers were meticulous about cleanliness, laying down painters' tarps even in areas not directly affected by the work, ensuring my home remained pristine. They even handled extra debris I had not managed to dispose of, without any hassle.

Moreover, the team’s effort to minimize disruption was evident as they diligently kept doors closed when using power tools, helping to keep my temporary workspace quiet. Every member of the team was not only efficient but also incredibly polite and professional, making the entire process smooth and stress-free.

The end result was as impressive as the process. The quality of the work was top-tier, and the speed with which they completed the project was remarkable. Everything looked fantastic, and it was evident that TD & LJ Reid Maintenance takes great pride in their work and client satisfaction.

I cannot express enough gratitude for the excellent service provided by TD & LJ Reid Maintenance. They turned a potentially overwhelming situation into a hassle-free experience. For anyone in need of maintenance services, you can’t go wrong with this team. They are truly a standout company in the field!

We love working along with the TD&LJ Reid team, the admin staff are very helpful and always answer all our questions in such a friendly manner. Their communication regarding booking dates and job information is also excellent! Highly recommend.

My experience with TD&LJ Reid was nothing short of amazing, and everyone I spoke with, provided excellent customer service, and took the time to answer all my questions.

Thanks for organising trades to attend to maintenance issues for my family - takes the stress out of sourcing individual trades - thanks!! :)

Great communication from the team , were prompt and addressed all my concerns

Good quality work, reliable and fast

Disgraceful Poor client communication just hand your file back to CSA with no effort to work in with client work commitments or security