Emerald Industrial Supplies

Renee and Aedan provided me with great customer service and information-quick to provide invoice as required
Would recommend this business to anyone needing work related PPE thank you guys

Thanks guys, excellent service, my boyfriend was so happy with his birthday present. Was a pleasure dealing with you. Highly recommended!!! Ps: I can't wait for you to open a new store in Melbourne

Friendly staff, i found the items that i wanted to buy(hopefully they put more choices of items) , and most importantly, reasonable price. Keep it up.

Excellent service and excellent range.

Great place great serive & people

Good variety of gear worth a look through

Good store

I bought a pair of polarised safety glasses & returned them due to be faulty. I was unable to obtain a replacement pair so I was advised that they could only offer a store credit (after waiting nearly 5mins to receive this response) & when I queried this policy, I was referred to an A4 document stuck on a wall no where near the register...it was in an area that I had not visited, so how could I be aware of this policy!
I then advised that a credit is not good enough as the glasses were defective & that was not my fault! The salesperson then went to his manager again...another long wait before returning to be told I would receive a full credit. Obviously this was a good outcome for me but why I’m only giving 1 star....this is due to the poor customer service received. The salesperson was not very friendly & after receiving my credit he said to me you can take the glasses if you want & threw them on the counter at me! Very rude....will not go into this establishment again ever! I would rather go elsewhere where my business is wanted & the staff are friendly.

False claims quotes will be answered within 4 hours. Sent in an urgent quote prior to opening hours (7am) sent a follow up email at 3pm, end of business day, no replies at all. Guess I'll wait for total tools to order in the parts I needed!

Absolutely disgusting customer service received by the staff and manager of this facility over a faulty product that would not be refunded. Wouldn't go anywhere near that place again.