Walgreens

Never have a problem with my prescriptions at Walgreens. Also, their staff is always pleasant and helpful, no matter how busy they are.

I highly recommend avoiding this pharmacy. I cut myself on some rusty brake rotors while replacing my car's brakes and went for a tetanus booster shot on January 14th to be safe. My insurance plan clearly states that it covers 100% for immunizations in this case, but the pharmacy told me I had a $35.50 co-pay. Not being too familiar with my insurance benefits at the time, I paid. However, when I received the statement of benefits from my insurance, it clearly stated that they covered 100% of the insurance negotiated cost and that I truly owed $0.00 to Walgreens for this visit. Looking at the receipt from Walgreens afterwards, this location charged me the difference between the insurance negotiated rate and their regular uninsured retail price for the immunization. I inquired with Walgreens Corporate to understand why they overcharged me according to my insurance, but got nowhere. The representative opened a case, which simply initiated a call from the store manager who insisted that the “co-pay” was correct. This response from the store manager was despite the fact that my health insurance and associated prescription insurance companies both clearly stating that I owed $0.00 for this visit due to the insurance covering 100% of the insurance negotiated price. I then contacted my health insurance company, which followed up with the pharmacy by phone. During the call, the insurance representative was misled by the individual in the pharmacy they spoke with who claimed they can't fix the billing issue on their side because it's been more than a week since the visit. After approximately 5 weeks, my credit card company determined that Walgreens should not have charged me after evaluating the receipts and insurance benefits documentation, as well as documentation that Walgreens provided regarding the visit. This process took several weeks and was painful as this local Walgreens store and Walgreens Corporate were completely determined to keep the money that they incorrectly charged me, which makes me question whether or not it’s an intentional thing they are doing to take advantage of customers.

Unless you absolutely need to use this Walgreens, I recommend you avoid this location, and Walgreens in general, at all costs.

I have had my family's prescriptions filled by this pharmacy for the past 20 years. I will now be changing pharmacies. The pharmacy's change of hours has immensely impacted convenience. I attempted to be understanding. After the most recent incident with the incompetent pharmacy representative—I am now changing.

I attempted to pick up my son's monthly prescription. Two profiles were in the system for him. She looked at the profile that did not have this prescription and told me the doctor had never provided. I created so much confuson with my son's doctors's office which led to hours on the phone with multiple staff members. The doctor's office called the pharmacy; discovered the issue; had to sit with the representative and walk her through in deleting the duplicate profile. The the process for this prescription needed to start all over again. I had to spend 3 hours rectifying this issue and wait another 3 days for this to be filled. Nevermind the multiple visits I made prior—but the pharmacy was closed. Then when I finally received the prescription and of course I was infuriated—your walgreen's pharmaceutical representative gives me dirty looks. My daughter was present and saw this adult behaving like this. Look at your cameras! I'm appalled. I have no interest to continue giving my business. This was the same representative who stated there wasn't any prescription for my son.

Transfered my prescriptions from the Walgreens on Clinton St Woonsocket to Cumberland on Mendon Rd because of POOR SERVICE, this location is even worse. CVS here I come!!!

Hours in this locations are not correct. Went there due a emergency to get something and store was closed at 530pm. They ours are marked until 9pm.