AT&T Store

We recently bought an upgrade cell phone in Evansville, IN, for our sister-in-law who lives in Terre Haute. She was not with AT&T and wanted to keep her same number. This was do-able but took some work.
On a recent visit to Terre Haute, we took her old phone in, as welll as the new phone, and began the transfer process.
BECCA was BEYOND our ANGEL who made it happen!
BECCA was not just successful; it was HOW she was successful!
She was:
VERY PROFESSIONAL!
VERY KNOWLEDGEABLE!
VERY HELPFUL!
VERY PERSONABLE!
VERY, VERY PATIENT with EVERYONE she had to network with to make this happen!
As other customers came in, she extended them any help she could during any down time with us - which was VERY APPROPRIATE for us all!
This young lady is a KEEPER!😊
THANK YOU, BECCA, for ALLLLL you do for the rest of us!
You ARE appreciated!💖

Becca the store manager is awesome! I went to the south store and they were useless and wouldn’t help me with anything. I went into this location frustrated and she reassured me that she would fix the issue that the other store messed up and she spent an hour on the phone getting it resolved and my account fixed the way it should. Went over everything and expectations of next bill and we even upgraded a few phones. I could tell she was very busy training a new employee and other employees were asking her questions but I also learned she is a full time Nursing student too on top of this and I give her kudos for managing everything well and what she does for the company is fantastic! She blew my exceptions out of the park and I won’t go anywhere else! Very knowledgeable and helpful and the best manager that’s been in this store

Super helpful great customer service even while busy I did an upgrade on my phone and in and out very quickly keep up the good work

Wonderful service and advice. We are always hesitant when working with sales, but they made us feel comfortable. We were given down-to-earth service and were able to get us switched over with ease, same-day. Thank you!

Joseph did a great job! Dude is awesome at his job!

Cherish was absolutely fantastic working with a store full of customers in a holiday. She took care of each of us as quickly as she could but made sure we got all the help we needed. We will not ever go back to the south 41 store but will definitely be back to this one.

Joesph gave amazing customer service!

Answered my question and explained the problem. Offered advice on what plan would suit my needs.

I have been with Verizon for over 20 years and just transfered to AT&T with 5 numbers. I did this at Sam's Club and the sales person there really messed it up. I tried fixing my phone through customer service and although they were very friendly and tried to help, they couldn't do a thing. I was about to go back to Verizon when as a last resort I walked into the AT&T Store on hwy 41 to see if changing the Sim card. That us where I met Cherish. She was friendly, and knew exactly needed to be done. She took about an hour, maybe more, to get my phone operational. She did all this, knowing that I had bought the plans through Sams Club. She didn't get anything to help me. In my opinion, she ROCKS. She deserves a raise. Now, for AT&T, I have a much better signal at my house than Verizon. Also it is cheaper. So, if you want a decent phone from a decent carrier, go and talk to Cherish!

Cherish is amazing. It was a long day, but she went above and beyond to help us switch from two different carriers and set up a business account. Very thankful Cherish was there to handle all the details. Definitely recommend her customer service!

I would like to commend Cherish on her patience and knowledge managing my visit yesterday. I had quite a few challenges updating my phone along with organizing accounts. She was extremely helpful and accommodating with a smile the entire visit. I saw many other satisfied customers during my lengthy visit. Thank you so much.

I had issues with my cell service, and the store manager helped me resolve the issue quickly! Very appreciative of her time and expertise!

Great Service and the store smells awesome!!! Ebony was professional and considerate of all my needs…Cherish was a pleasure to work with as well!!! Outstanding customer service and I will always come back to this store for my future needs!

Visited this store a few days ago to activate a phone that I had bought on the AT&T online store. The service was excellent and quick. The three guys working there were personable and helpful. Next time I buy a phone or iPad, I will definitely go back to this store.

Service from Joe was excellent. Added us to a plan, new phones, the works.

Cleanest retail store I've ever been in! Employees were extremely educated and informed. Never have I had better service. Becca gave the best customer service I have ever received anywhere.

I have been working with AT&T prepaid for 2 weeks and no resolve and kick in my phone working and I came to the store and within 15 minutes they had my phone working properly. I had also been to the South store in Terre Haute in front of Walmart and they did not even want to help me at all because they weren't making any money off of me but these guys in here are amazing and did a great job

Clerks at work at the AT&T store always very nice and helpful you do not have to wait long and they are happy to take their time with you. And the service is great

Your store on Margaret Avenue customer service gave us excellent service and so apprecisted. Cherish and Canen were wonderful.

Ended up going here because the south store was closed. So glad we did! The experience was by far our best and easiest experience buying a phone ever.