CVS Pharmacy

I’ve been a customer of this location (#671) for quite some time, and the service has always been consistent and efficient. In fact, when I moved to Bristol (where there’s a CVS literally down the hill from my home), I refused to transfer. My medications are always in stock, the store is organized and clean, and the employees are polite, personable, and helpful (I’ve been approached numerous times by associates—AND a manager—asking if I needed assistance).

However, I’ve noticed over the course of several months that the pharmacy is experiencing some type of transition or turnover. I cannot reach anyone by phone whereas in the past, someone ALWAYS answered the phones within minutes. Twice, I was on hold from the parking lot at my doctor’s office in Farmington all the way until pulling into the CVS parking lot in West Hartford. Admittedly, it was frustrating because if I’m calling to speak with someone, it’s genuinely because I need something that cannot be done through the convenience of the app or automated system.
When I reached the pharmacy area, lines were backed up, and I could hear the automated call line state, “4…5…6…7 pharmacy calls”, while I was waiting for my prescriptions.

But will I transfer to the CVS next to my house? No way! As I’ve said before, I have been with this store for quite a while; I know how consistent the service has been in the past. And during this momentary transition, the store is still organized and clean, the employees remain friendly (some consistently addressing me by name), and their service remains efficient. It’s a rarity to experience this at most stores on their good days…..

From the moment I arrived to the moment I left my local CVS pharmacy, I left thoroughly satisfied! The pharmacy staff has always been outstanding all-around! This is why I trust CVS with my pharmacy needs.

Very hard to get a call through! Pharmacy gave me a price on a prescription, when I picked it up it was almost tripled.

CVS has gotten ridiculous, I waited on hold to ask about mixing meds, my hold wait time was 01:15:57. I had to hang up. You guys need to hire staff. It is such an important matter and we can't speak with anyone. Ridiculous

If you are picking up medication get ready to stand almost to the front of the store at least 30 minutes until your turn. And at least go 4 hours after you doctor sends them because they won't be ready. Ridiculous! 9 years going here and it's nothing like it used to be sadly. Move to the one on West boulevard even worse 😩

This is a pharmacy run by an automated telephone answering service. It's very difficult to speak to a person. In my experience I have been unable to receive good customer service from either the robots or people working for this CVS location.

Horrible experience the last year. 3-4hrs to fill a script. They are not helpful and never ready. Its an argument to get an urgent med needed within hours. Finally changing companies.

If you're coming to pick up prescriptions at the pharmacy; please take half day off to do so

Under staffed