Smithland Pet Center

Today was my first time coming into Smithland And let me tell you I love it there.The store is well organized , I got help finding a product instantly , They have a great selection of inventory ,
And you can’t beat this a free rewards program ! This is my new go to store for my dog ! She loved her toys and treats ! Proud customer

Amanda and Kelly are absolutely amazing! They were extremely helpful in so many different aspects of my shopping experience! Kelly is very knowledgeable about dog diets and made a great recommendation for our new puppy! I can’t wait to see how the doggos enjoy this new food! These women are amazing and every time I come in my experience is always phenomenal!

We love this store, recently stopped in and was immediately welcomed by all staff. Lily did not hesitate to stop what she was doing (close to closing time) and helped us with all our needs. Always a great experience..

We have snakes and they always have feeder mice!! Been to other stores and they never have any! Also the shelves are always stocked to the max on everything and the ppl are very nice and educated about the animals available in the store!! Thanks guys

Our family got a new pup about 5months ago. I bring her to smithland in ludlow about 3 times a week to shop and even just walk around. She is very shy and is not a people person..but the staff has done so good with her and trying to make her feel at home. She has especially warmed up to one of their employees Joy. They have started to form their own little bond..its so awesome to see.

I went in to get a Guinea pig for my son. Lily was extremely knowledgeable and answered all my questions and provided recommendations. Took her time and didn’t make me feel rushed at all.

I can not say enough about what great experiences we've had here, beginning with the wonderful puppy class that we found through this location. Also the manager was extremely helpful when asking about different supplies we would need. Lastly associate Riley, talk about going the "extra Mile"! So patient and knowledgeable. Bigger national chains could learn a thing or two from this great store. Thank you, Lisa S

I went to Smithland to look at some new food options for my pup who has a sensitive stomach. I was welcomed by Amanda who educated me in the types of food they offered and which ones she recommend based on my dogs breed and his sensitive stomach. Amanda also recommended some extra vitamins that would pair really well with the food for extra immune/stomach support. Overall it was a great friendly experience! I recommend seeing Amanda for any questions you may have!

I planned on going to the Springfield Dave's, only to find they had closed, so my next closest was Ludlow. I only went to get my son his free fish for earning student of the month. The gentleman working in the fish area was super nice and took us straight to the right spot. He let my son pick his fish, let him choose which bowl he wanted, we grabbed a couple extra items for his new pal and we headed to the register. The cashier girl was a little quiet but nice. The store was clean. And not at all busy for later morning

This used to be Dave's for all of you. Who remember. Thankfully Smithland hasn't changed a good thing that was working. It's still your hometown pet store and I recommend when you visit bring your fur friend with you. It's great to take them to a store that's made for them!

I recently came to this store for the first time. I was greeted by an employee named Carly, she was very helpful and professional. I was very surprised at the time and care she took to help me find my products. She was very knowledgeable. I was extremely pleased with my experience in this store. It’s not too often that you receive this level of customer care. I definitely will be back to shop here again. Best customer service I’ve had in a while!

An amazing pet store close to my home with an good selection of fish

Wonderful local store that I visit every week. Colin is someone that I see almost every single time I go (1-2x per week) and he is always so pleasant to be around, friendly, and really cares about providing good service to customers. Even though transactions are quick, he makes sure to leave a great impression and do his absolute best to take care of the customers and pets. He definitely deserves a raise. The store always has what I need for my 4 pets which keeps it easy to stay supplied. Shoutout to Kelly as well, the Store Manager, who reached out to me directly when there was an issue in order to get it resolved. I appreciate her willingness to do that. It is clear that the staff here care about taking care of the pet parent community.

Some of the workers are simply wonderful, they love animals and helping customers find exactly what they need. It's much better place than most of the larger pet stores. My doggo Puprika loves Smithland

The staff is great. They offered me a free dog bone to my dog which was sooo nice if them. They have reasonable prices on the stuff here.

I have a Shepherd Husky mix and the staff here have always been wonderful. Recently I needed to switch my dogs food and the supervisor Amanda took the time to greet my dog and I as well as educate me on the different benefits of different foods, feeding techniques and important vitamin/mineral content. Thank you all for the work you do!

They have a great variety of items for different animals and take good care of the animals they have there, unlike most pet stores.

I bought a dog stuffed animal for my Pom-chi (small dog) and she chewed through it in one day. I'm hoping to retut 40 minutest making sure it was a it today. It was my first purchase at Smithlands. Overall the store has anything you could want for your pet. I was impressed. Let's hope they take returns.

went in to buy some necessities for my new puppy
the other day. This is my first dog so i had absolutely
no idea what i needed. A girl named Kylie approached
me and asked if i needed anything. She then walked
me around most of the store to make sure i has
everything I needed to keep this puppy happy. 10/10
amazing experience😊🐶

I am a regular customer being that I have 3 dogs that love to eat! I bring them in to utilize the dog washing station and I couldn’t be more pleased. One thing that really seals the deal is the customer service and environment. I would like to recognize colin who never fails to greet me and goes above and beyond to make sure I am always satisfied! Amanda as well never fails to show nothing but compassion for her job and the love she has for all animals. 10/10 would recommend to any animal lover.