Gucci - Palm Beach Gardens

Stephanie made our experience there so amazing. she was so sweet and helpful and really made our experience what it was. 💛 i hope she’s there if i’m ever back!

I’ve never had a bad experience at this location. Stephanie is always so welcoming and so are the rest of the staff whenever I go and visit! Even if it’s just to take a look around, everyone is so nice.

The service was fantastic! Sales Associate Jonathan was pleasant, helpful, and never made me feel rushed or pressured to purchase. Lovely experience. I will be going back.

The service as always was great. Unfortunately they didn’t have on the area my hat size. I have to wait couple of days to get it but I’m fine with that.

I had the best experience today at the Gucci store in the gardens mall. Thanks to John after a horrible experience at the Tory . I felt welcomed the entire time .

Worked with two folks on staff, one Jason and another rocking the Lion ring - both helpful - both knew their stuff. Better experience and more options than LV lately.

Love this store, reps are always helpful and friendly

The best guccci shop ever

We called to ask about some product. The gentleman on the phone was less than helpful.

DO NOT SHOP HERE!! Worst customer experience I've ever had in my entire life. The manager was extremely rude because I wanted to exchange a purse I got as a gift for an even more expensive one. She started to scream and treated me UNBELIEVABLE BAD. To the point she stormed out, throwing things on the floor; EVERYONE: customers and employees, were looking at her doing a COMPLETE SHOW. I've been to the Worth Ave store and have had more than a great experience; please go to that store instead of palm beach gardens.
And Gucci should rethink what kind of employees they hire because they are representing their brand.

I will NEVER shop at this store ever again!!!. Went here recently to purchase a sandals,and ended up changing my mind after the transaction was already completed & decided to go with something else. Mind you,what I opt for was like $300 more than my original choice. The male SA that did the transaction made a very rude comment about hoping I won’t change my mind again,as if I was bothering him and to which I replied “i might,who knows what else I’ll see that I might like”. I get embarrassed easily,so I walked away and went to the other side of the store because his tone of voice,made me feel as if he was scolding a child.

I didn’t realize until I got home a few days later that he hadn’t wrapped my box as he did for another woman who was there whom he referred too as “his favorite”. He just put the box in a bag,and handed it to my husband which made me a bit surprised at how fast it was done. I wish I had seen it,as I would’ve brought it back & get a refund.

Mind you,after the first purchase he took the item to the back & was wrapping it up. So why wasn’t it done for my exchange of item as well??!!. Boca Raton & Adventura would NEVER!!!.

I came here for the first time and there was a white male staff member who served me in a very bad way he came to ask me from the beginning to the end without a bit of kindness I am a very fast buyer and don't care about the price but because of His bad service and lies made me cancelled everything and get my money back . I love Gucci and I drove 1 hour to get here and what I got was bad service ( I will Never come back and not recommend to anyone )