Speedy's Convenience Store

The owner is a great guy cares about his Community,His Business and his Employees & Appreciates all of his Customers
Danny Richards
Patriotic Americana
Springfield Illinois

***update***
Since this review I was contacted by the owner & the situation has been addressed. We will continue to stop at Speedys. Outside of this incident, the staff has always been friendly & we've never had a complaint.

I live in Nebraska & meet my kids' father here every other fri/sun to exchange kids. We have been doing this for 8 years. Never had an issue until tonight-
My 10 year old daughter & 6 year old step daughter went into the restroom as I was deciding what I wanted to drink (coolers are right by the RR). I hear a "Restrooms are closed"
I apologized to the girl working & told her I didn't know. (She said nothing) At that time I noticed the hand written sign written on a box. The words were facing the pop cooler which is on the furtherest wall of the building instead of facing out where people would see it when entering the bathroom. There was a wet floor sign out & the door to the storage area between bathrooms was open & there was a mop bucket out. It appeared to me, and probably why I didn't pay attention as much as I could have, as if they'd had a spill & had moved so stuff to clean it up or hadnt gotten the chance to put everything away/back yet...

I went in to the restrooms & asked the girls if they were about done because the bathrooms were actually closed. They were both in the stalls already. I walked back out & apologized again to the lady working & told her they were almost done. I wanted to make sure she heard me apologize so she didn't think I was being rude & ignoring her. My 12 year old son was standing there with me & they are raised to be polite & respectful so I try to demonstrate what I expect of them. (he walked in the bathroom & didn't notice the sign either). She then replied snarkily as she rolled her eyes at me-
"You walk right by the sign as you walk in"
I replied "I didn't even go into the restroom & one of them can't even read."

My 10 year old can read but she'd been sleeping for over an hour in the far so she was still half asleep.

There was no further comments from her. As we walked out both the girls & my son told her thank you despite her rudeness.

We may only be at that gas station for a few minutes every time, but we buy snacks, drinks, gas etc everytime. If she continues to be there, we will just meet somewhere different.

You do not talk to people like that while in the employee role & especially when you work in customer service. I write this review about that single employee, not Speeeys itself. I hope this reaches whoever it needs to reach so they are made aware of the disrespectful, disgraceful employee they have representing their business. As someone who has worked in customer service 20+ years & a small business owner, I would not want this lady working for me!!

We are always treated nice and employees are always kind and respectful..

Go there almost daily, the staff are very friendly both day and evening and the place is always nice and clean,

Great service at this store. Very friendly staff.

Awsome

Just left, I guess some how I pissed the little red haired clerk off. She came across like I got on her nerve by just being here. How dare me

Interesting place.

The clerk did not once interact with me, even when paying. As I was paying, she stood facing away from me and flirting with her coworker. I now know that she is single, but hasnt been for most of her adult life. She acted like I was nothing more than an inconvenience. I can't say I'm surprised that Speedys as a chain has had issues with their POS terminals being compromised. This was my first time going to Speedys and I won't make that mistake again.

Very disappointed. We came in at 1:40am and as soon as we walked in the door was told by cashier Lupe that it would be a 20 min wait for anything. Very disappointing.