Great Lakes Ace

This store is AWESOME, outstanding customer service. I can aways find what I need. The staff is amazingly helpful and informative. I visit this store several times during the week and couldn't be more impressed with the level of help and hometown friendliness. They sell and service Stihl brand power equipment and their product support is world-class. Keep up the great work Ace!

Friendly and great customer. It's way better than the big box stores. Someone actually asked me if I needed help as I walked through the front doors!

Always had a good experience at this location! Only downsides is that it can take some time to find someone to mix paint if you need that, and the hours they're open can be kinda bizarre.

Went to get an adhesive, got the wrong one, returned it and got another. The manager was fast on the refund and kept the line moving. She was a sweetheart .

Helpful staff, clean store. Ace always has what I need. I personally feel the products at Ace are of higher quality than what you get at the large chain stores.

The manager can tell you where anything in the store is within a few feet and aisle!

Love this place... it's more of a personal experience than the other hardware stores around for sure

They have different stuff that normal hardware stores don't have for instance I got this little live plant and a glass jar with a cork on it that takes care of itself I mean that is the coolest

I needed car key copy for Subaru. The staffs were very helpful and friendly, and they answered all my questions. The customer services they provided me were excellent. They've done their job quickly and cost of car key copy were great. My car key has teeth both side and I couldn't get enough help from other stores until I came to Great Lakes Ace. If I could, I want to give them 10 stars. Thank you so much for helping me!

Very nice employee's, very helpful and knowledgeable.

We love this hardware store!! They have excellent customer service. They have a great selection of Stihl, Yeti and the Green Egg products!!

My favorite local hardware store. Everyone is always helpful and friendly! If I can't find what I am looking for or I am not sure exactly what I need, there is always someone willing to help. Sure, some things may cost a tiny bit more than the big box stores but the staff knows their stuff which is rare at big box stores. Always my first place to look for my hardware needs.

This store is the best and the staff is even better. Tony, who works for them is a great employee and went above and beyond to help me. Whenever I go there I am pleasantly greeted, but better yet, someone is always there to help me find what I want. I would rather shop there than the bigger hardware stores. The personal service is priceless!! Great job Hebron, KY Ace, you have great people and store!

Andy was great! Walked in with a key and needed 10 more but he wasn't sure of the size or if they had any on hand. Made me 3 and said take these make sure they work and I will get more in by Monday. Went in Monday they found an alternate key got them made and out the door in 10 minutes.
Great job ACE Hardware!

I've visited 3 times. They're very convenient and, although not as big as the super stores, I've been extremely satisfied, (even surprised), with their inventory. They've saved me miles and many minutes. I'll always shop here first!

Great service and selection. They'll sharpen all sorts of blades for you if you go to the back counter. I got my brand new machete with no edge sharpened there for my own ease. He did a great job, but they keep it overnight.

There are a lot of reasons why I prefer Ace over the bigger hardware stores, but most of all: CUSTOMER SERVICE!. Something that Ace provides each and every visit.. I visited the Hebron store on 237 today and not only did Ed put the products I called in about aside for me, but took me back to check out more options when I arrived. Now THAT, folks, is quality customer service. It's rare these days and I'm a loyal Ace shopper because of it.

Best customer service I have ever had at a hardware store!!!! Larry was 10/10 amazing. I was buying plexiglass for a home project and needed 10 sheets in an odd size. Larry only had 8 sheets that where close to my size. He cut those sheets down to exactly what I needed and even sanded down the sharp edges. When I went to the Florence location to get my last two sheets of plexiglass, they refused to cut the glass, so I brought it back to the Hebron location and they made it right. They cut it down to size at no charge. This is now my go to hardware store. They are amazing.

On Nov.19th I went to Great Lakes Ace. I needed a coded chip key for a Jeep Wrangler. The staff at Great Lakes had the chipped key blank and the equipment to encode it to my vehicle. The staff was very friendly and helpful and got the job done (it was pretty complicated) in about 20 minutes at about 1/3 the cost of having a key made at the dealer. A well done to all involved.

Real good hardware store they have everything