Food City

Prestonsburg Food City has been a constant anchor in my memory and the bar that I use to judge other stores of its type. It is a smaller chain of course than Kroger or Albertsons.

Of course all stores have suffered in recent years in the service department, this location seems to have suffered less. Only real concern here is typical with smaller well stocked stores, that being tighter aisles and sharp turns. Seems like the standard layout and stocking strategy though.

I ordered a custom cake over the phone with someone in the bakery. They didn't have it when I went to pick it up. Needless to say, I was beyond angry! Just when I was about to give them a piece of my mind, the manager, Adam, spoke up and saved the day! Not only did he give me a free cake, but he gave my daughter a large stuffed animal! He was so extra nice. He turned a nightmare into a wonderful experience with Food City! I appreciated his kindness and excellent customer service!

They had Oscar Meyer's bacon on sale $4.99 not bad!!!

Love food city where I'm from in ohio we don't have a food city so when I'm on a trip I stop at one and pick something I can't get or something I never see

The staff at FoodCity are professional, courteous, and friendly. I like shopping there...

Clean and well organized. Friendly staff. Gas prices less than most as well.

Great grocery store, they have a wide variety of food and non food items.

I GO Shop here quite often lottery machine is always messed up not operateing. !:( But the store is always clean & well stocked with products & produce !:) Management is always on point helpful anytime i had questions or concerns ?!:)

Loved it. Employees are really nice The sushi were very good 😊

Great place and I would have to say best food city around in my area!!!

Best grocery store ever! Kind knowable employees. Very clean and organized. Fresh food and you can trust them to not sell expired food. Can't wait to go back.

Great grocery store, usually has the normal fair with some of the more exotic items that are not that common ingredients in this area. Coolest thing is that if they don't have it but can get it, they'll order it for you. Their meat department is the same way. They ordered my wife and I several types of meat that they don't normally carry and they cut their meat at the store and not in some factory offsite. Great store, like it better than any other bigger grocery store in this area.

Thanksgiving dinner from deli was great. While line was long folks were in a festive mood. Staff was pleasant and did a good job getting our orders to us. Thanks to them and to Food City for making our family gathering a success.

The selection here is impeccable! Food City is our favorite place to go for everything we need from fresh produce and fresh herbs not available at any of our other local grocery stores. Their deli selection is fantastic! Customer service is outstanding, and it certainly doesn't hurt that you can save a bundle with their Value Card! The store is always clean, checkout is fast and there are employees always available to help.

Very clean and well stocked store! The deli & produce area has everything you can possibly want. (Even fresh live lobsters & large seafood selections). I was highly impressed. The prices are slightly higher than other grocery stores but not by much. I wish they had more check out lines or at least more self check outs for faster service but overall I will definitely go back again! ***They do not have the live lobsters anymore! All seafood is frozen & thawed now.***

What a great store. The food is always great if you get some pre made items and the starbucks was fast with my order.

I like to shop here when I visit my Dad in Ky. They always have a nice food bar with hot and cold items. The fruits are pretty nice compared to other grocery stores. There is ample choices for many different items. The protein bar section is huge and many to choose from. The deli and the meat area is very nice. I will always shop there when in town.

I really like food city, they're always nice and polite, Awesome people in the pharmacy!
But I only gave it 4 stars, because there was actually a hair inside of my boyfriend's container of crab meat!.
He was just going to sit it back on the deli counter and not say anything, but I told him he had to let them know.
I guess something like that can happen from time to time. I am certain it was just an honest mistake, but they do need to check to make sure ALL their hair is in a hair net, and double check the deli foods!
We've been going there for a few years now, to do all our grocery shopping, and I get my medicines there at the pharmacy. I haven't seen anything else like that since that one incident.
So, I decided to go ahead and change my rating today, to 5 ⭐⭐⭐⭐⭐

I really like this grocery store. Great selection and staff is very helpful.

The store is always clean. The staff is very friendly and helpful. Recently I went through self-checkout. When I got home, I realized I had left a bag with three items. I called the manager and he told me the bag was not found, but to come back and he would replace the items. I was so grateful! This is why I keep coming back to Prestonsburg Food City.