Pleasant Car Care

The people at Pleasant Car Care were so nice and helpful! The didn’t overcharge for anything and they explained every issue they found with my car, showing me photos and explaining what needed to be fixed then and what could be put off for later. Everything went so fast and the process was really smooth and easy. Highly recommend! Will be coming back again.

I have been bringing my vehicle (2016 Tacoma) here for years and have always had a great professional experience. This time I brought my vehicle in for its 80K service. The team performed an inspection of the entire vehicle free of charge and sent a detailed list, including photos and cost, for each item due for service or needing repair. From there I was able to pick what I wanted done. Unfortunately I needed some larger repairs done and Michael worked with my warranty company to confirm what was and what was not covered. Michael kept me up to date daily on the status of the repairs and supplied me with a complimentary loaner vehicle. I recommend Pleasant Car Care to anyone who asks.

(Also, this place has been here since the 1930's so they must be doing something right)

If I could give over five stars, I would! Mike and his staff were amazing, personable, and very great to work with. Our car would not start and we immediately called Pleasant Car Care to request an appointment. They quickly arranged an appointment and kept us informed every step of the way (all the way from personally coming to jump start the car, to quickly identifying the issue and resolving it). Car issues are incredibly stressful but it's great to know that Pleasant Car Care is there to help steady the waters and are incredibly reliable! Thanks Mike and team for all of your time and support!

Thank you for your hard work and also for great job on handling that customer’s issue quickly…Each time I called your shop, You also showed a positive attitude and willingness to go the extra mile for customers , I am appreciated…..You also showed excellent product knowledge during the call , and I definitely feel confident in purchase…. My Chevy Cobalt 2010 is running fine now… no more engine warning light on…. The brake light switch and the Engine coolant thermostat are working fine … Thanks again

This auto shop sends updates to your phone with a clear description of the issues they find, supplemented with photo and video evidence from your vehicle. I was very pleased with this. They were able to complete a catalytic converter replacement in less than a days notice. Very satisfied with the experience and would recommend.

On my way to Newton I spotted Pleasant Car
Care. Since one of my tires looked scraped I thought it should be checked. Right away Ed came out to take a look. He convinced me it could be dangerous. A day later I had a new tire and battery. I feel safe in my car again. Thanks to Pleasant Car Care.

The team at Pleasant Car Care was so helpful. I had an emergency break issue, they look at my car right there and topped off my break fluid without even charging me, just to be helpful. I returned to have them service my car, they once again help me with the best device and look for the most cost efficient solution. They staff there are so pleasant to work with, truly living up to their name. I would highly recommend them! Look for Michael!

Excellent service! I had to stop by this weekend, since my car had been having issues since MLK day. Due to some parts not being available at the time, my car needed to stay in the shop for a couple days. During this time, they kept me updated on my car and lent me a loaner vehicle to use for no extra cost. This was extremely helpful, since my job is inaccessible by the T. When I picked up my car, I was surprised to see it cleaner and the dying battery in my key fob changed as well. They made the experience as seamless as possible and overall exceeded my expectations.

Once again, Pleasant Car Care was instantly available for me when I needed them. I needed a Prius battery for important appointments, dropped off the car in the evening, (was met like an old friend), and picked up
the car the next morning.
(My daughter was driving me, but as it turned out they offered to drive me.!)

Amazing people, and very knowledgeable! They tell you how it is straight up, do great repair work for a great price, and even offer a loaner vehicle. They've helped me out so many times, I'm truly thankful for their team

I received a coupon in the mail so I decided to get a free diagnostic at Pleasant Car Care. Mike was very knowledgeable and showed me exactly what was needed to be fixed. My car drives smoothly now. They didn’t try to oversell me. I highly recommend them!

As always, Pleasant Car Care came through when needed! My battery died and wouldn’t recharge. Just a quick call and they were able to take care of my problem. My day was hardly delayed at all.

Excellent service. I was impressed that they were able to take my car the afternoon I called, diagnosed an emission system check engine code properly which requires a smoke test, and repaired the problem without throwing parts at it as some shops will do. They found brake wear issues in a standard safety check but provided texts with link to video and photos of the problem areas. They were able to ease the pain a bit on the cost as I was a new customer. The communication all through the process was excellent with estimates given and updates. They also followed up a few days after the service with call and text. My guess is the hourly shop rate is probably on the higher end of the range for this area, but you get what you pay for.

Very professional outfit. Was not expecting this. Went in to have overall check for free off mailer sent to my addr. Turns out to be very busy place.
Made needed repairs in timely manner. Offered loaner car & ride home, which I took ride home. Anyway, would recommend Pleasant Car Care to anyone. Located just off Watertown Sq. Convenient.

Ed and the team in Watertown go way beyond normal expectations to make sure cars are running at their best. Very impressed with Ed's willingness to do research on warranties, explain everything thoroughly, and make the car repair process as smooth as it can be. Very impressive.

Very speedy and courteous work! I moved to Watertown recently and needed a new local mechanic - Pleasant Car Care had glowing reviews especially from solo women, so I figured I would give it a shot. The work that needed to be done wasn’t too out of the ordinary, and the price was fair. Service was very fast and they kept me updated through the whole process - they also took the time to do a visual inspection and identified two issues I wasn’t aware of (yet). That being said, they were not pushy with those extra concerns and were very understanding when I said I wanted to have my previous mechanic who has worked on my car for years take a look. As a solo woman, having your car worked on can be very nerve wracking - worrying about being overcharged, taken advantage of or being treated like you don’t understand. I didn’t feel like that at all, quite the opposite actually. Will definitely be back!

Great team and very good prices! Took my car for oil and rotation and they let me know that the tires were dangerously terrible. They replaced them within a day and even did a whole inspection for other issues for free. With the new tires the car feels like a whole new car. Thank you!

My car was towed to Pleasant Car in Watertown for a flat tire. I received frequent updates as well as information about other issues regarding the car that I did not know. Ultimately, when my tire was replaced, Pleasant Car Care delivered my car to my garage at my home in Weston. The service was speedy, top-notch, communicative, and professional.

Everyone is super nice and customer service is fantastic. They send you videos of what’s wrong with your car and give you their honest opinion. Once, I had my car towed there after hours and I didn’t give them a heads up. I just had the tow truck leave it in the driveway lol. Not a problem. Called me back in the morning and dealt with it. I’m super happy to have them nearby too. Thanks so much!

I was referred from a family friend who owns an auto body shop and from start to finish, I have never had a more honest, seamless and, honestly, safe experience as a solo woman bringing my car in to get fixed, knowing it would probably be a bunch of work. Ed was so helpful and transparent from start to finish and they were able to make my car safe again just in time for me to drive out of state tomorrow (probably my fault for waiting until last min). I even got a free loaner car so I was still able to go to work everyday. AND they washed my car before I picked it up. Either way, I don’t think I’ll be going anywhere else from here on out. Thank you all for your transparency, the full report of what was going on with my car after the initial inspection (with pics of what was wrong). Glad to be a neighbor in Watertown square and as much as I hope I don’t see you again TOO soon, I will def be back for yearly maintenance, etc. you guys are great and I can’t thank you enough!