The UPS Store

I often use this location as my local UPS store. All the staffs especially Niko is very efficient and friendly and goes above and beyond. You are in and out of the store without the long wait and makes my visit always pleasant. Thank you guys for all you do!

I got there shortly before they closed with a complicated set of returns. I had to go online and re-return something and needed help boxing other.

The gentleman behind the counter was phenomenal. He totally saved the day for me and I'm quite appreciative

Excellent experience. I was in and out in less than 10 minutes. Customer service representative supplied concise & pleasant answers to all my questions. Will come again

I had an issue with a separate store from which my friend sent me a package and she told me it came from this store. The manager still sat and listened to the issue and helped me with the best advice he could give me to speak with someone at the correct store/ corporate. He was very nice and told me exactly what to ask for when speaking with the next person, which (hopefully) has fixed the issue we were having in the first place.

Very appreciated.

I needed to do a Samsung in-warranty product return and was turned away by two previous places (The UPS Store on Central Av and UPS Corporate at Latham) but this store at New Loudon Rd managed to help me out (packing and shipping)! The staff were polite and the process went smoothly. Thumbs up.

I'm impressed with the quality of service and friendliness of the staff at this location. Every time I go to this store they are always moving to keep the wait time down. The staff is patient with the questions that I have and never seem to mind taking a few extra moments to help me. That being said, if customers do come in with unpacked/incorrectly packed items then of course it will take a longer time to help them and the cost of services rendered is adjusted accordingly. That's not only fair but common sense. I'm amazed when other customers come into a shipping store with a bag of items or complain about the price to ship items without realizing how that industry works, especially these days. Always a great experience here and remember that these are also human beings doing their best to help you, especially those who come in unprepared, they are not magicians. *No disrespect intended to magicians, magic practitioners, or magic enthusiasts

The 2 employees at this location that I dealt with yesterday were amazing. It was a young guy and a young lady, unfortunately I didn't get their names. I'm going to figure out who it was and update the review with their names, because they definitely deserve some recognition for the great customer service. They were both friendly, helpful and made the process of packing and shipping my items very easy. I know the manager reads these reviews, so I'll let you know it was on Tuesday October 27th at 4:30 pm. As long as I continue to receive service like that, I will continue to use this location for all my packing and shipping needs.

I walked into This amazing UPS STORE on 595 New Loudon Rd, Latham, NY and received the most warmest, welcoming hello. The professional UPS Manager Kristy and Customer Service Rep Selena literally had to calm me down because I was almost late bringing in my package of insulin and sneakers to be delivered to my son. They wonderfully and very timely took care of the customers on line and when it was my turn the care and concern was of the utmost professionalism. My package was picked up on time at 5pm and my son will have his timely delivery and not miss any doses thank you to these amazing angels! THANK YOU UPS. Please keep them employed for I am a forever customer.

BLESSINGS BETSY
LATHAM, NY RESIDENT

Greatest UPS store ever! The staff there is amazing as they are always extremely friendly, knowledgeable, and helpful. I’ve been coming in several times a week for the past several months and the process is always seamless and enjoyable. My favorite part is how well the staff gets along with one another and creates a sense of community in the workplace.

Friendly Staff, Awesome experience every time :)

Garrett from this UPS store helped me in all the printing, scanning and returns stuff when I was short of time. He went the extra mile in all his services. He knows what he is doing and treats customers very well. All the other staffs at this store were very helpful too.

Courteous, helpful, and exceedingly efficient: I visited with three open boxes of clothes that had no labels, not sure what to expect. The employee expertly rearranged my boxes in no time, taped them closed with a reassuring amount of tape, and analyzed their dimensions and weight at a blink's pace. I started giving the address and the employee checked my name with me, which I hadn't even given. In about three minutes, three open, unlabelled boxes were ready for shipping, and my receipt was in front of me. When I got to my car I had to pause and take a breath to process what had just happened.

Today I went into in this store and had a great experience. I was greeted by Dan who I think is the owner of this franchise. He was quick pleasant and very helpful. I parked near the door was in and out in less than 4 minutes. I have used the Latham distribution center in the past but between far away parking, slow moving lines and fair service I would highly recommend this store. Also they are more than just UPS they have mail boxes, printing, packaging shredding and more.

I have used this store several times and the customer service was great. When there is a line everyone seems to be dealt with quickly. Those behind the counters have always been at worst pleasent no matter how busy they are at the time. They are willing to help customers who are juggling to many packages or ones that seem to heavy to be comfortable (even for the non handicapped customers).

Every person at this UPS location has been extremely helpful and friendly. They are efficient & I wouldn’t
choose any other location to ship from.
Keep up the great customer service & thank you for all that you do!

I've been using this store for quite a long time the employees are always swamped with customers but go above and beyond to get things done as timely as possible. I cant explain how much i appreciate their service as most of my mail would be stolen straight away at my apartment mailbox. Lucky for me I found this place love the staff and appreciate the work they do

John at this location was most helpful and patient when we discovered that there was an error in the zip code we had used in the destination address. He waited while we tried to contact the intended recipient in Texas to verify/correct the zip code information. Even with this mix-up, which was entirely our fault, John was helpful, courteous, and professional throughout the entire process and we got the packages safely on their way to Texas. Thanks, John!

I have been using their services for over three years and every time I call, they are all very helpful and easy to work with. Highly recommend stopping by and doing business with this UPS store!

I have been here numerous times to take care of, not only mine, but my 80 year old parents, business. They have always been polite and have gone out of their way to be helpful. I would gladly put more stars if I was able.

I went to the Latham UPS Store to copy a PDF from my phone I had no idea how to do this the representative Garett was beyond helpful!! He took the time to get all my copies done stapled them and put them in an envelope for me he was OUTSTANDING!! Thank u UPS Store in Latham for being the best ever