Cricket Wireless Authorized Retailer

So a little while ago I left a nasty review about the store hours. but on December 5th I went in to this location to pay my bill in person and Veronica was so nice and understanding, and so helpful to me when I really didn't deserve it. She really made my day. She really deserves a raise for real! The store hours can be odd but Veronica's customer service skills are really worth waiting for.

During my time here each employee present was verbally greeting each and every customer that walked into the store and was also given a smile. Veronica helped me through my port process when i was having difficulties getting things taken care of on my end. She pushed through my frustrations with me and got the port done and working correctly! The staff there are knowledgeable and understanding.

The store is bright, colorful and even though it may be small it has what you need to get going in the mobile world. Other stores have simply said, "have a nice day", but as i was walking out the manager himself called me by my name and to have a good night. To me this store stands out from the crowd and not from their prices, but by their customer service and what it means. One word comes to mind and that is IMPACT! They made a good impact on me and will be a loyal customer with this store.

Initiate contact
Make assessment
Provide assistance
Ask for the sale
Close the sale
Thank the customer

Each one of those was checked off to me and i have worked the retail world for many years and I was pleased on how they treated me and those around them. A good and happy atmosphere!

Thank you!

All the employees were very friendly and helpful. I asked a plethora of questions and never once did they show irritation, even when some of them may have been redundant. They were helpful with transferring our numbers, setting up a new phone, and gave us a great deal on accessories. I highly recommend this store.

I had such a great experience coming here. I was in need of a new phone and the team was able to help me decide on a perfect phone that fit my everyday needs. They are nice, fast, reliable, and caring. They even gave me a great price on the accessories! It's such a great place to be at that I even submitted an application in hopes of working there and becoming part of the team!

I had a great experience here. The store manager, Claudia Lopez, helped us get switched over. She was so kind and personal. Normally I hate that this kind of thing but she exspained everything so clearly. She even went out of her way to save us money and get us even more cupounds and free accesories. I felt like I made new friends. Really won't hesitate to go back if I had questions or wanted a new phone. Customer service like that just doesn't happen all that offten anymore. Overall couldn't be happier.

I like going to this place because even though they have a big turn over rate because of the college atmosphere town it's located in. The reps there do their best to help you and even go the extra mile to provide excellent customer service. The manager is very helpful, knowledgeable and many customers like to visit him at random times just to say 'Hi' plus he understands customers needs and works creative solutions to customer concerns. The phones have great discounts with porting in a number from another carrier. Also, there may be a wait time that people grow impatient with, something that needs to be understood is that stopping by a cellphone place is not like stopping by the supermarket to buy groceries. Technology is complicated and it takes time to figure solutions. So overall cricket wireless is a good place to be part of as a customer. But fair warning, if you see even 1 customer in front of you, better bring a snack, pizza or coloring books for the kids or yourself, because we all unfortunately have to wait in this life. But one thing to realize is that 8 out of 10 times, it is worth the wait. Plus waiting to pay a bill, could be taken care of by having automatic bill payment only if there is one person on the account. Only if.

The employees here are always very friendly, and treat you like an actual person and not just another customer. The store manager is very knowledgeable and helpful, and never makes me feel rushed when he is helping me. Terrific customer service!

We really like our Cricket plan. We pretty much cut our cell phone bill in half when we switched to them and they keep giving us free data upgrades. We started at 3 GB per line and are now up to 6GB per line at no extra cost. We also got great help in store.

Claudia is amazing. She is knowledgeable and personable. The store was so busy and she handled everything calmly and she is a great multi-tasker.

Nacho was super great to work with! He is extremely knowledgeable and it was so easy to activate my phone with him. We were in an out within 15 minutes.

I just had to replace my old phone today, and the lady who helped was very sweet and made sure to answer any and all questions I had about the new phone. Will DEFINITELY be returning for any future phones or accessories.

When I went in recently, I noticed the employee Alex was really polite and helped me out a lot. Getting everything I needed was super easy and I had an overall great experience.👍

Very helpful staff and easy switch from T-Mobile. So far so good.

Really good customer service and phone service plans are excellent... None of that Verizon bs

I got great customer service and helped me quickly.

Very nice people and pretty good selection of phones

Fast and friendly staff willing to help with whatever you need

Great deals, excellent pricing, friendly and helpful staff!

Very great service. Very knowledgeable staff.

Love the customer service and the prices