T-Mobile

Went to T-Mo to add my fiancee to my plan and discovered her phone was locked. Tristen helped us deal with the issue and spent over an hour assisting us including literally calling Verizon and speaking with their customer service. Very knowledgeable! Great customer service.

I've had T-Mobile for nearly 20 years and love it. Their service is amazing. I don't go in often but when I do, they always go above and beyond to help. This store is newly remodeled and it is nice and modern.

I’ve had several positive experiences at this store location over the past year. One employee in particular, Tristen, constantly went above and beyond to patiently solve my problems and demonstrate a high level of knowledge about the products and services! Highly recommend this location (and Tristen in particular)!

My husband and I went in to upgrade our phones, dreading going on a Friday night because the process usually takes such a long time. We had Darryl M. and he was amazing. He was super friendly, knowledgeable, and took his time to answer all our questions with a great attitude. His friendliness and prompt customer service made the visit to this store a great one. Thank you Darryl for making our night!

Was able to get help with a SIM card problem very quickly and easily. Employees were helpful, kind, and not pushy to get me to buy something I didn't need.

I normally hate going in to cell phone stores because it feels like walking into the Buckle where they come down on you like salesy hawks, but my experience at this Sprint/T-Mobile location was quite refreshing. The reason I went in was to get my new phone that I purchased from Amazon connected to my account. I was worried there would be issues since I did not buy the phone from Sprint, but it went smooth and I did not feel shamed for having bought the phone elsewhere. On top of that, they did let me know about the amazing deals going on that were no additional cost to me, but rather new perks available because of the current Sprint to T-Mobile merge. They let me know what else was available to buy if I wanted to, but did not pressure me a single bit. Lastly, they treated me like I was a person, and not a sale. The manager was able to talk to me about his similar experiences with his children and even talked video games with me. I am a nervous person, but I felt accepted and I really really appreciate the down to earth vibes at the store. Thank you so much!!

Words cannot express my gratitude to the TEAM, especially Robbie Gipson, at this T Mobile Store I am a 10 year customer, and thus team is the best I've encountered. I'm traveling from the West Coast abd my phone malfunctioned. I walked into T Mobile 10 minutes before closing on a Friday night. Instead of acting put out, the whole crew kindly, efficiently, and with good cheer, took the 30 minutes to sell me a new phone, set it up, and transfer my data. Their professionalism is remarkable and appreciated.

Okay so let's start with the 800 #.... pure garbage. Calling T Mobile customer support is only for a joke or raising blood pressure....

Now that I've gotten that out of the way, the store team... Amazing. Tristen made sure my new phone was ordered and all signatures were completed.

After trying to work with customer service number again, I about lost it, I returned to store where Troy made sure that I got the promo that the customer service failed to apply.

Thanks store team. Wonderful job.

I was greeted by Nick. The manager came over also to say hello. I am confident with my purchase of Samsung 22. I am a pleased customer.

Was there today to get the sim card in my phone updated to the new t mobile network. The employee that helped was very professional and knowledgeable. He assisted my wife and I and we had our phones updated with the new sim cards in a short amount of time.

They did what they said and brought services to riley ks

Kameron was great getting me setup for my pre-ordered, new Note7. Despite the recall, the phone is amazing in other ways. Looking forward to my new phone next week. Staff can get busy, but will give you all their attention when it's your turn. Not sure what else you can ask for!

UPDATE (Oct. 5, 2016) : Turned in my recalled Note7 to this store at the end of September. Carrie, the Junction City store manager, was working at this location temporarily. She was able to get me a S7 edge temporarily until my new Note7 came in. Process was simple. Carrie even provided me her direct phone number to contact her with any issues.

Recalls suck, no doubt about that. But my local Sprint store made the process as painless as possible. They took back in my recalled phone, provided me a VERY nice temporary replacement, and contacted me when my new Note7 arrived. The only delays were a result of the CSPC working with Samsung to "approve" their recall. Sprint was standing by like all carriers waiting for new Note7s.

Manager Carrie was friendly, to-the-point, efficient, and no-nonsense. It was much appreciated.

Please know, I have no affiliation with Sprint other than having been a customer for the past 5 years...initially in Wisconsin, then to Manhattan, KS after I moved to town in 2014.

Great staff. I was at the store this morning for resolving a billing problem on my account that was supposed to be taken care of by their ex-employee. As soon as I explained my problem to them, they were very quick in resolving it and I was able to leave the store happily in just a couple of mins.

I've had my share of problems with Sprint, most notably the guy at the kiosk in Columbus GA mall who I initially signed up with (he pretty much lied to my face). However, the staff at my now local storefront have been awesome every time I've gone in for something.

Whether it is trading in a broken car adapter (w/o a receipt), explaining the plans so I save money, or just swapping out a bum Palm Pre, they are fast and courteous.

I'm a serious gadget dude so I appreciate the fact that a few of the reps there also read Engadget blog and are very familiar with the Android phones; they know more then most frontline reps.

I'm ready for a new Epic 4G and I'll probably buy at the store instead of online just to show my loyalty to this brick & mortar store.

So I went in to pay my bill and there was this really cute, tatted, blonde guy that I struck up a convo with. He was nice, and I wanted his number but I got nervous and said “see ya later” and walked out mid-conversation 🤦🏼‍♀ There goes the rest of my life.
Oh yeah, and his beard was super nice too. That’s why I’m rating 5⭐

Kiana is best. She'll go above and beyond for the customer. She's friendly and great at her job. Customer service is on point. I would definitely recommend her to assist you with your needs. She is amazing.

Nick was so great to work with! Super friendly, patient, informative, and knowledgeable! I'm switching from Verizon to TMobile and Nick is making it so easy!

Marcel was extremely helpful and knowledgeable. He helped me find everything I needed and explained it all to me. Definitely the best experience I've had in a phone store yet!

Darryl was a huge help. Initiated conversation, explained things clearly and knew exactly what he was doing. In and out but didn't feel rushed at all.

Adrian is extremely nice and helpful. I highly recommend going to him. He helped save us over 30 dollars on our bill!