Lowe's Home Improvement

Like the order ahead feature. Used the inside locker to pick up my order. It was quick and easy. One note is bring your own bag as they don't put your order in a bag. Just walking out of the store with my one item made me feel like I was shoplifting.

Always get great service when I come to lows but I just want to point out how friendly and helpful pawpaw Ronnie was. Instantly greeted us when we came into the outdoor area and was quickly able to show us what we were looking for. 10 out of 10 customer service coming from Ronnie!

I made a new friend today at the West Stone Dr Lowe’s Kingsport, TN. I attempted to make a $1700+ purchase yesterday. I had already did the math with their “Spring Spectacular Event”. I had already read the small print and was very aware of my purchase I was going to make. This wasn’t small change for my family and I. Our washer broke down on Easter and of course they were closed. I went back on Monday and was waited on by a young lady that kept reading the same reading I had studied. Making a long story short, by the time she had rung my $1800+ purchase and her and the manager she called advised I could not have the $100 discount after removing the sign that was clearly posted about the sale from the set I was purchasing , I left without my $1700 purchase. My husband told me to go back and talk to someone different, because we knew we were right. 3rd visit today I met Justin in appliances who greeted me with a smile and was very professional. I explained what had happened the night before and he said, “That doesn’t sound right.” I pulled up the order I had placed online that included my spring discount. He was patient a ready to help me. He took the time to let me explain, was never negative and so polite and professional. I made my $1700 purchase today thanks to Justin in appliances at West Stone Lowe’s. He should get a bonus for helping me. He just made you guys a $1700 sale that you lost the night before. Great Customer Service Associate. Guess who I’m going to look for next time I need something at Lowe’s. All I needed was someone to take the time to listen. Thanks Justin!

Now the Lowes on the West side of Kingsport is a really great place to go if you ever need help trying to figure out what is the best option to go with on home projects or repairs simply because the EMPLOYEES ARE AWESOME and they really do go out of their way to help you out.

My man always finds the tools he needs and I love the Garden center.

The Kingsport location was well equipped and had a nice flow across the store. All items were incredibly accessible, and the staff was readily available if needed. Added bonus was the sale they're having, which allowed us to receive a terrific deal on everything we purchased in the lawn & garden section. This location is one of my favorites across several states, and I definitely recommend it. Regardless of what you're in need of, they ease any stress associated with home projects, etc.

Nice not too busy! Friendly workers and knowledgeable. Had to ask for moth balls and I was directed the right way. Super clean store also

Very friendly people working in lawn and garden the cashier and associate named papaw was helpful this is what keeps me coming back to lowes.

Always have a great experience at Lowes. Sales associates always know what I'm looking for and management is awesome.

I use Lowes because I'm a veteran and Lowes usually has the parts and items on the shelf. No empty bins when I'm looking for hardware

The team at the Pro desk are really helpful and knowledgeable. They’ve been a great asset to my Contracting business and I will continue to do business with them and would recommend to any contractor. They can even order materials generally not stocked in the store.

Had to get a new fridge. Highly recommend the Hisense with french door top refrigerator and freezer drawer on bottom.

Love the energy at MY LOWE'S. Almost went to my "Side" Lowe's, but I don't want no trouble. Lmbao

As always best to buy online @loews as they don't stock everything. Do love they're solar lamps and homegoods selection.

All I needed was a closet rod and fastener but we stopped to check out clearance section, oh that was fun!!

Great service as always . I'd love it if you would always have one cashier open . I'm just not a fan of checking myself out .

I don't like the self checkout s most places has them it was better if you have cashiers and they did a great checking you out

Their installation team is the best! I used their install services for a privacy fence and door and the customer service was beyond my expectations! You can always reach a representative, the quotes are fair and provided quickly, and their installers are the best! Super happy with my experience and I would recommend them to anyone looking for a home install project.

They were very helpful, and Mike was at lot of help, and they help me at customer service desk and loaded my car, I want to thank them for all the help they provided for me. Krys Killen!

I needed some duplicate keys made and Joyce in the key department made three keys not all in the same trip but all three worked. She knows her work and is very personable. This store is lucky to have a great employee.