Ace Hardware

Ace is the place with the helpful
Hardware man! Old advertisement. It's true! I was ask if I needed help. I was directed to what I needed.
I was out of the store in 10 minutes. Kitchen drain working good. Now

Have been here numerous times, the staff is friendly, knowledgeable and very helpful. Highly recommend visiting this store. The owner went out of his way to make sure the product I was looking for was delivered quickly. Go see the staff and tell them Squatch sent you.

This is the best Ace hardware store. Staff is knowledgeable and always available to help you. The selection is by far the best around everything from animal feed to grilling needs. The management is top notch if you have a issue its handled with professionalism. This is the only place ill go for livestock needs to simple home repairs.
Definitely a better store than it use to be the new management was clearly what this place needed.

I had no clue what I was doing (except for one of the items) and the very knowledgeable sales person helped explain to me what I needed and what to do. All I did was describe where the leak was, and pictures of it. I had three different types (and sizes) of piping/hose. Pictures are from before:

This time they were out of stock for my Stihl blower needs but suggested I go to their sister store closer to Lynchburg

Stopped in this store today not for anything in particular, just browsing and every employee we past greeted us and asked if we needed help finding anything. Even when leaving without making a purchase, they acknowledged us and told us to have a great weekend. Super friendly staff! Will definitely go back!

Great place … people were nice and helpful

Had to go to plan b and needed some supplies and bits to complete a job. They had what I needed in stock and we completed it.

Really despised this Ace hardware after the back and forth I dealt with on a return of something a few years ago. But after attempting to use the merchandise card from that return, I had issues. Attempted to purchase online with the gift card but was unsuccessful. Figured I'd go in and give it a go. Same thing. Wouldn't process right. So, the transaction was passed off to a gentleman named Alex. This man did more for the customer than I have ever seen combined out of the staff in this place. He did everything in his power to run the merchandise card and we were finally successful.

I returned again a few weeks later to purchase more supplies and wanted to thank Alex again for his assistance. To my surprise (since I'm terrible at remembering people) Alex remembered exactly who I was and was happy to help me find what I needed with suggestions.

As long as Alex is there, I will return. The others could learn from him. Keep up the good work!

A friendly,helpful staff, and great location!
Djh

I'm updating my review with a five star. This went up from a two-star. Staff is finally competent and there are some real trade masters there. As a pro, I just need the part I need or I need something that works. They've got it and it's worthwhile to go there. This place is open late enough to accommodate the weekend warriors and the evening warriors.

Well done!

Came here looking for a dishwasher hookup and a hose adapter for it. Larry greeted us with a smile and had everything we needed within minutes. I wouldve been here for at least an hour otherwise. Thanks!

Always 5 stars. The employees here always help you around the store. Too bad Biafore owns the building now though. He'll probably raise their rent so high itll run them out of business.

Awesome customer service! Very respectful, and helpful. Was here twice on May 17 2021 cause my basement flooded, I have zero skill in plumbing, they showed me everything I needed to get it done right. Awesome staff!

Love this Ace Hardware. It's one of the larger ones that I have been in. We just bought a house near Ace and I have been there often to get things I need from grass seed to plumbing repair parts and tools. The staff is helpful to me in figuring out what I need. If they don't have it in stock they can usually get it quickly.

Good value and quality

Been shopping at this Fairmont location for years. Very clean store, they always have what I'm needing for my projects at home. The staff is very friendly and courteous, the staff is also very knowledgeable and helpful! They have excellent paint too btw. I recommend checking this store out before going to a "box store" elsewhere

All the workers are always very friendly and Mario that helped me get my paint was very knowledgeable and helpful.

They always have what you need, and someone always volunteers to assist you. The tellers are cordial and they greet you with a smile and a hello when entering the store. The Ace reward card and military discount is always applied to your purchase. Ace is the place.

THE MOST AMAZING HELPFUL AND KNOWLEDGEABLE STAFF!!!