The UPS Store

Very good experience.
I will always use this UPS store (Geneva)
Saint Charles UPS gave me a horrible experience (see my review on that store) so I drove to Geneva and this store salvaged my opinion of UPS. Nice work Geneva.

The customer service at this UPS is fantastic and five stars! I ship small furniture I sell on eBay with them about 3 times a month and they go out of their way to properly package my items and call my customers to follow up with payment. They have always greeted me kindly even before I became a regular customer. I trust them to care for my expensive items and they have been wonderful to work with. Sam does the packaging and I hear back from my buyers what a great packaging job she did. It really helps my reviews on eBay too knowing I can trust her for delicate/difficult jobs. Jon, Sam, Steph and Judy thank you!! I highly recommend this UPS!!

Let me start with, I HATE dealing with shipping things. However, I now don’t mind it thanks to this UPS store. They are so incredibly helpful and I never worry about getting nickled and dimed like at the post office. They charge reasonably to pack things for you, explain all the shipping options and move so fast even during the holidays. Tonight I had something that needed to go to FedEx, oops. Well they packed it all up for me and affixed the label for next to nothing so all I had to do was drop it off which was greatly appreciated since I had to make a second stop. They have a customer for life!!

After yet another bad experience down the street at Batavia Postal....
It really makes you appreciate a privately owned store like this. I have shipped hundreds of packages through this UPS store over the years. I have never had one bad experience. The sevice is excellent and so have been the staff I've delt with over the years.
I wish UPS offered a flat rate service for smaller, heavy boxes, I'd never use the Postal Service again.

Extremely helpful counter folks. Saved me money with their help.

Extremely professional service. From fast and accurate and reasonable e-mail quote - to turning around a fantastic packaging solution for a delicate, heavy and quite large medical instrument in only a few hours. It's clear Jon and his staff know what they are doing as they immaculately double boxed the package and cushioned it with heavy duty foam pieces and emblazoned both boxes with a nice, "Fragile" tape. They also answered my newbie questions quickly and professionally.

Well done team!

We use this UPS location almost exclusively! They have helped us with printing, shipping, and packaging items. Steph and the team are always friendly and ready to assist. So happy to have such a resource close to home.

So happy with this UPS! People here are always friendly but recently I have having an issue with UPS in another state and Michael went out of his way to help and got the issue resolved. Thank you, Michael!!

I went to this store to send my son’s very precious bike to him in Pittsburgh. Jon went above and beyond to insure that his bike reached him in perfect condition. Even with the delays that Covid has caused he found a way to ship the bike. Jon was super helpful and went so far to enlist the help of a bike shop in Bartlett, Spin Doctor Cyclewerks, to help dismantle and partially pack the bike. The service was definitely A++. Thanks Jon!

Never had any problems with this location. Fast, friendly service, staff is helpful and knows what they are doing. They could write the book on customer service! Thank you for making shipping so easy!

I use this location for drop off for my business weekly. Friendly staff, super fast, never have to wait long. Not sure about the person who claims to get charged $1 for receipts - I get at least one per week and never been charged!

Wonderful customer service. Very friendly and helpful. I needed a notary and was late getting there as I went to the wrong store. The gentleman waited for me to get there even though he was off work. I will frequent this location from now on.

We love working with John at ups! He is fantastic and goes out of his way to get any boxes and supplies we need as fast as he can.

They go above and beyond when it comes to customer service. We order all of our business shipping supplies here. Great prices and fast turnaround!

Great people and much nicer, cleaner and more organized than other UPS stores in the area.

Best and most helpful customer service! They move so fast too!

Fast and friendly service

Can't say enough good things about these guys! Always willing to go above and beyond. Thanks for supporting my small business!

Been going here for years and the service and professionalism is excellent. Highly recommend.

Great customer service, friendly and helpful