T-Mobile Authorized Retailer

Had a great experience today at the store buying a galaxy watch. The customer service rep, Zane, was very knowledgeable, very polite, looked for the best deal for me, helped me get everything straight, and was a pleasure to work with.

Great experience! Quick to sign up, helpful & friendly staff, & super easy to set up home internet. Very pleased.

This is the BEST store ive been to. They always know how to help their customers and solve the problem. Came in for a sim swap because my phone was not working and they fixed my issue immediately! I thought i had to spend hundreds on a new phone but they showed me exactly what my issue was and saved the day. I came in upset and left very happy. This is my new store to come to with any tmobile issues i have! 10/10 recommend!

Kelsey went above and beyond and is an amazing person to have working at this store!

Adam was extremely helpful when I went to add a line to my plan for my daughter! He gave me the best possible price and he took care of my quickly! He also put the glass screen protector on the new phone perfectly! Thanks for all your help and thanks for getting me and my two month old in and out! Great customer service Adam!

I've been with sprint for 10 years Ivan is by far the best sales rep I've met. Ive been due up for a new phone for about the last 2 years and have been contemplating cancelling my contract with Sprint due to bad customer service and service in general. Ivan was so helpful and knowledgeable not only did I walk out with a new phone I walked out with a new tablet what data plan as well for my son to play on. All for the same price that I had been paying for the last two years. Although I live in Chicago if and when the time becomes due for upgrade I will not hesitate to go back out to Huntley to visit Ivan it was surely a pleasure!

He's also very knowledgeable of apps thanks for the Spotify referral

Adam at the Huntley store was a great person to help us update our phones. Sprint should be happy someone like him represent their company. Very satisfied customers will be back.

Went in to check out my phone and needed a new phone. The personnel changed in this store for the better. Joseph and Adam took care of me and actually knew what they were doing. That was nice for a change. Now I have a new atore to go to where I feel I can get decent and courteous service.

I was greets immediately after walking through the door. Adam was super helpful, even with all my questions. I was able to walk out feeling like i understood everything, and ordere a new iPhone X! Adam made sure to give me specifics and get me the sale price on the Otterbox phone case.

IVAN! Seriously. This guy is the reason I stayed a Sprint customer. Took care of me above and beyond just making a sale. Let me walk out of the store with a "loaner" phone that I couldve taken and never returned with. He just attached it to my account, handed it over and said he hoped he would see me soon. When I dropped my (brand new) phone into the bonfire last night, I knew exactly who I was going to have to see in the morning for (another) replacement. If you are in the area and in need, go see Ivan.

Adam and Joseph had tremendous patience with us. I personally enjoyed talking fantasy football as they loaded our phones.
From this experience yesterday and today I will recommend others to their location for service.

Thank you!
Alan

Amazing service Andrew and Humberto super fast, kind and friendly. Took the time to review my plan and brought my payment down. Highly recommend this store. Keep up the great work guys.

Soon after purchasing a Moto G6 on Amazon the sim card stopped working (reseated it, did not help). I went to Sprint in Huntley to see if they could resolve the issue. Dean was very helpful. He put in a new sim card (which I did have to purchase, which was fine with me) and reactivated my phone. That was over a couple of months ago and I've had no problem since. Note: I had visited another Sprint store and was told Sprint doesn't carry sim cards for the Moto G6. So I was very happy Dean knew better and took the time to help me.

Adam was amazing to work with. He was understanding and clear in what Sprint offers. He quickly responded to my issues and I am now a Sprint customer.

The best experience as a customer I ever had thanks Ivan. Ivan will treat you like family, he will take as long as it takes to answer any question or help you with anything you need. Ivan is what I call great customer service.

Joseph and Adam helped us switch us from Verizon and was very knowledgeable about everything we wanted to know. Very patient about teaching me everything about my new phone.

I recently had upgraded my phone and had some issues with it, and throughout the whole process Landon was nothing but helpful and understanding. Highly recommend this store and his help if you ever need it!

The staff at the Huntley location are outstanding. Kelsey, Joe, and Adam are very friendly and helpful. My family was really impressed about how much they care about customers.

Always very nice people here.

Marcin was a great help. He assisted my whole family , he was patient and humorous. His really knowledgeable in all products and services.