T-Mobile Authorized Retailer

The folks that work there are wonderful! They took the time to make sure I was taken care of, very patient and kind! Thank you for being so knowledgeable and helpful!!

Eileen greeted my husband & I with a cheerful upbeat "hello, welcome to T Mobile, how can I help you?" (She had us at "hello"! )We told her we were looking to switch Cell Phone Companies and possibly upgrading our phones. She explained in detail the reasons why T-Mobile would be the best solution for us and answered all our questions in such a way that it was easy to understand the comparisons.
While Eileen was showing us the Samsung phones on display, Grace, the store manager came out of the stock room and noticed the LED strip light which was connected to the bottom of one of the display cabinets had fallen on the floor. I was totally impressed with her immediate attention to fixing it herself and not waiting for someone else to do it.
Customer service has always been important to me and when people go above and beyond their normal duties, it needs to be recognized and rewarded. Thank you Grace & Eileen for your expertise and knowledge. I would highly recommend T-Mobile and two of their best employees Grace & Eileen! :) :)

Grace was amazing! Went back to get my number transfer to my new phone! I then ask her bout the shipping label. She said she sees the email on my phone but i can’t do nothing. Like print it out or see the label. She then calls customer service and they told her they can’t give me the label because the Apple promotion wasn’t in the plan. (when I set up the new plan with the new iPhone promotion the ladies that were working on my plan forgot to put it in there ugh). Anyway She then redid the whole plan for me with the promotion. She said she was sorry bout the that! But she did amazing job! Thanks so much for fixing everything!

Victoria is always so kind and helpful. She even helped me get a new phone and fix how much I was paying each month since I was still apparently on an old plan and never got moved over so I was paying for many months without knowing this till she helped me. Best one ever!!~

I had Chris transfer data from my old phone to my new phone. He was courteous and professional, and did the job in record time. I highly recommend this store. Thank you Chris and merry Christmas.

When Sprint merged with T-Mobile our service became the worst around. We visited the Cudahy location and Grace was amazing with helping us and restored our faith in T-Mobile. She not only helped us with our service, but upgraded my husband’s phone, and introduced us to their home Wi-Fi service. We are now using their Wi-Fi service at home which has been 10x better than Spectrum, with no lag at all. Her excellent customer service brought us back to add another line to our plan for our son. Victoria was absolutely wonderful. Not only were we able to add a line for our son, she reviewed our plan and was able to save us $100/month and upgrade the remaining lines on our plan. Grace and Victoria are absolutely amazing and provide the best customer service.

Angel and Victoria were awesome today. We had internet issues and Victoria saved the day with her knowledge, patience and professional attitude. Best T-Mobile experience ever!! Thanks ladies!!

Let me start by saying I was switching to tmobile to save money, but now I can say it will take so much more than just money to get me to leave because the staff here are amazing. Customer service is so important to me and to see, who I am assuming is, the manager (maybe even owner) of the store take care of his customers and staff with kindness and a little fun I have been made a customer as long as this store remains. They got me in and out as quickly as they were able, and never acted as if I was a burden or number. They took the time to make sure my new phone was set up properly... I can't say enough about this store...

Went in and talked with Victoria. Very nice costumer skills made sure all our questions and concerns were answered looked at every option to make sure we got the best deal there was. Thnx Victoria.

Went to the Cudahy store on Packard and Ramsey after an awful experience at the howell location today. Aileen at the Cudahy store helped to put a new Sim card in my phone and make sure everything was working. Also put a screen protector on perfectly. Helped my son with his iPhone as well. Aileen was so nice and friendly. Not once was she rushing us, nor rude with all my questions. We'll most definitely be back to see Aileen and completely avoid the howell location forever! Thank you for such great service!

I absolutely love being a T-mobile customer. The staff are amazingly friendly & über helpful. They have various options and neat accessories. They also offer financing, which is SPECTACULAR! 10/10, Definitely Recommend!

I can’t express how appreciative I am of this location. I went in thinking it would be a simple phone activation that ended up going south but the store manager Grace and the other associate there didn’t catch her name were great! they were very helpful and even stayed open longer to help me fix my problem. couldn’t thank them enough!

Came into this location last week and Virginia was more than helpful! She was very knowledgeable, kind, and professional. I left with a new phone and a different phone plan. Always very pleased with the people who work at this location. Great customer service!

They are usually good at straightening out your problems with T-Mobile's billing. Calling T-Mobile's customer service is frustrating , almost useless.

This store is so great! I love T-mobile! Especially
with Dan, David and Virginia at the Cudahy location. They are so kind and amazing! They are extremely helpful and I always have a great experience when I come into this store and any of them are here! Thank you! 😁✌

Aileen was amazing to work with. Extremely friendly and professional. I will always come back to this location for any of my tmobile needs.

Grace and Aileen, are the very best. Customer service, professional conduct, friendly, everything about this store is 💯. The know what they're doing no doubt.

I had a great experience at The Packard T mobile store with Victoria and Angel helping me set up my wifi connection.I greatly appreciated their help.

Gracey and David were very helpful. I purchased a new phone and twice had to go back with questions and they took care of it.

Great service. Very knowledgeable.