Jenni Kayne Palo Alto

They were kind. Thanks to you, I bought a dress and cutting board that I really liked.

I'm slightly obsessed with Jenni Kayne right now. Love their little customer appreciation events, too! Everything I've bought from Jenni Kayne has been high quality and a new favorite item of mine - from sweaters to furniture. Love this California lifestyle brand.

I had a great experience with Brandy while shopping in this store. She was friendly and welcoming, went above and beyond to help me find exactly what I was looking for, and the store was beautiful. One of my items had to be shipped to me and arrived within 3 days. Super impressed with Jenni Kayne. Will be shopping here more.

Super friendly staff, beautiful and clean storefront!

Very nice clothes! The customer service is great again (it had dipped in quality for a while but it’s back). Clothes are def a bit overpriced for the amount of pilling you deal with. I have about 15 their sweaters so obviously there is waaay more positive about them than negative. But get a cashmere comb. Lol

Beautiful store. However, the saleswoman at the counter was inattentive, when I made a return she acted as if I was not there while she scrutinized the item I was returning with her colleague (I had gently worn the item for 15 mins to try on at home) and then failed to realize I had 2 other items to return. I was planning to purchase several more items in the store but felt so unwelcome I left and will purchase online instead.

Tried to purchase few items on their online store last night- nightmare- would not work- I reached out to them, even sent photos of what it was doing. Although Sally responded to me initial help request, she just blamed it on my credit card- used it 10 min later at Spinelli Kollin no problem? Have not heard back since I sent the photos- too bad, will take my business elsewhere. Wonder how secure their checkout system is- even tried to pay with PayPal- ti was displaying double charge- Paypal and the Credit card that I could not get through initially!!!

Her side table gave me splinters