Lowe's Home Improvement

Wonderful employees. They are super nice. Helpful. Clean store. Organized well. Always find what you’re looking for, easy. One of the better Lowe’s I’ve been to out of the 10 states I have lived in. Honestly high quality for Rome. Standard prices for everything you need. They have deals, such as on plants they’ll put them on shelves for a discounted rate, just need to keep your eye out.

I love this place lowes is my go to for tools and home improvement supplies.Try them fir yourself and you won't be disappointed. Great service.

I don't usually leave reviews, mostly because people and places nowadays are just a huge disappointment. However, this morning a woman in your garden center was exactly what we needed. Victoria was wonderful!!! She was easy to talk to, friendly, knowledgeable and just fun. She helped us find everything we needed, and then some!! I hope someone can pass along our gratitude and appreciation. Thank you so much! (Give that woman a raise lol she's definitely worth it ☺)

One of the best Lowes I have shopped at in CNY. Management seems to always be present and interacting with the customers.

The two men that delivered our clothes dryer today were very professional and got everything done in good time. Excellent service.

Very nice attentive workers. There were no cashiers open. So once again, self check out became mandatory, not by choice! I totally disagree with this practice.
Good prices, great plants!

What can I say that everyone doesn't already know? Very friendly and knowledgeable staff! Everything in its place and priced well! Thanks everyone at Lowe's for your courtesy and knowledgeable staff! No matter what the project is your always there to answer questions!

I love Lowe's in Rome they always have all of my needs for my home care

Always a great experience. Everyone there is friendly and knowledgeable.

I bought several bags of potting soil, some flower seeds, and a few flowering plants that are good for part shade. I'm planting a little garden on my patio. I hope to go back soon and get some more potting soil, as I have seeds for herbs - I hope that my patio gets enough sun for them. The other day, I planted some beet seeds. I hope they will get enough sun, too. The plants I bought today look wonderful on my patio - I will try to add a photo later.

Brady is outstanding. He went far above and beyond helping us get our flooring installed in our home prior to us moving here from Germany. We genuinely cannot think him enough! Well done!

Easy to find what you need. Add the app to easily find items in store.

Asked for help and was helped finding the roll of clear plastic for my windows on my porch and regular window plastic sets for inside my house.

Nathan Humphrey was super helpful in finding the part I needed; a replacement guide for a barn door.

It was only available online, and the first choice was sold out, but he found another option. 🏆

Thank you, Nate!

I just want to say, I’m very impressed with Lowe’s customer service and delivery from rome ny. Not only did they cater to my needs, they waved my delivery fee and increased the amount delivered . They also unloaded and stacked all pellets before leaving . Thank you Jim and Ron you made my day so much easier

Love the sales!!! Was looking for a worker to help us but had to search for someone...other then that we got what we where looking for and they had it and shelves stocked...

We can not thank Jessica (the store manager) enough for always being there to help us with what ever we need. She is so friendly and always goes above and beyond. She is there to make things run smoothly and even help with picking out the right decor to match your space. She is always upbeat and happy. She treats her employees with respect and is not afraid to jump in and work right along side them.

I always find what I come in for, and more. The employees are always friendly and helpful.

I visited the Rome store on Saturday evening with my new service dog all of the employees were so helpful, but Dustin went above and beyond. He made a connection with not only my mother and I, but my new service dog finn as well. I couldn’t find my receipt to leave a proper review, but this was hands down the best experience I have ever had at a retail store. Dustin’s compassion was extremely apparent and I wish he knew how much he not only touched my heart, but I also Ineed him to know that his kindness was truly needed. He is a customer service pro and I hope his bosses and his management know. I give him 27 out of ten stars and I hope he is appreciated by this company as much as I appreciate our 15 minute interaction. Thank you so much Dustin! Hopefully this Will reach corporate, I wish I could find my receipt. Thank you again!!! Excellent service and he would be an asset to any company he works for.

I had a great experience at Lowe's today in Rome. I wanted to buy a lamp that was on display and it was the last one. The Lowe's person helping me slid nrr the display, unplugged it, climbed a ladder to reach the lamp, and carried it upfront. They then showed the cashier the correct skew and price for it. I am thrilled with it.