AT&T Store

The store team is excellent, dedicated and best customer service. The team helped me with my phone upgrade and also helped trade in, exchange phones. Resolved all the issues.

I had a pretty complex prepaid multi-line to postpaid porting to do. These guys totally helped me out. They go above and beyond to ensure things are setup right and you get the best value. At one point, there were 2 guys and the manager were on phone with AT&T and another carrier on my behalf for different things. Would totally recommend to anyone.

Amazing customer service. When I had a challenging time over the phone, they took care of me in store. John, Yuxi and Frank were extremely accommodating. Love the store. My new local att location!

The AT&T San Jose store staff are extremely helpful. I purchased a iPhone 14pro with trade in promotion, but the trade-in device that I processed online didn’t link the credit to the purchase thus a much lower trade in value. When I dropped the phone in store to get the receipt, the store manager and staff discovered the wrong credit amount instantly and helped me to reprocess the trade-in in store with correct promotion value. The AT&T online platform apparently does not sync with the in-store system, so the process became complicated, but they provided the right instruction and phone number for me to talk to the right customers service to solve the issue. They are very professional and knowledgeable to help customers.

Lost my sim during travel to get the replacement. Registered the name on queue and wait for 45 mins in Cupertino Main Street store, of not much customer (just 3 ahead), and no other staffs are helping or to follow up with. They only keep addresing incoming folks and chatting. Went to this store and the staff just got my SIM for 15mins and very polite and friendly. This store is far much more effective than the Main Street one.

I had the best experience with polly manager! She was very friendly, knowledgeable, and helpful in my decision for our family phone and I even upgraded my line and feel good about it! I highly recommend at&t this store because of the amazing customer service - ask for polly. She will take good care of you.

Went into ATT today to add another line and got new phone to my account. The manager came out immediately to assist us, and then Yuxi took over when her customer left. They both were very professional, and in no time we were hooked up, and had everything covered. Excellent service!!

My spouse and I came in to switch carriers. We were given a great deal and on top of that the associate was very helpful ! She was very informational and clear about each step we took. It made it very comfortable on the decision we made to switch to AT&T. Thank you so much Yuxi !

Well, we have received very warm and patient service, and all our questions have been answered and we have received satisfactory help. Love coming here!

Great location. Excellent customer service. Professional and patient staff. We joined AT&T with 4 new lines. The entire process was smooth and efficient. Strongly recommended.

This is one of the best AT&T stores I've been too in a while! It's very close and local to where I live so I don't have to drive out far. I always tell my friends to come to this location if their having phone troubles becuase I know the employees there can help almost anyone! I'd also like to say hiw welcoming the booth was at the flea market. I believe it was at DeAnza college-happens every month. It was fun to walk around and see whats new with AT&T! (I'm so glad there was Fiber in my area)

Very helpful store representatives. After a long time, I found a telecom service store, where representatives listened to your problems and tried their best to resolve it. Otherwise in all other stores they will not help you until you have visited them to buy new offers/devises

Great experience, very kind, knowledgeable stuff
We are finally set
Transferring all accounts was painless

Yuxi is really helpful.
I changed to 5G ultimate nearly two month ago, but I had been using 5Ge data, and I couldn’t manage my wireless account through Att app, which sucks, and nobody ever told me what was the problem.
Then I came to this store, Yuxi found the problem for me and set up the 5G eSim card.
I believe Yuxi knows AT&T services better than most of the At&t employees.
I tried 3 different AT&T stores in LA. All the stuffs I met are noobs and couldn’t even ID the problem.

If you have any difficulty, just come to this store and ask her!

I had a tremendous experience here at AT&T. They were able to help me swiftly and promptly. I highly recommend coming here. Everyone was a joy to work with

John had lots of patience with me and was very understanding. Very pleasant and friendly. Will go there for all of my AT&T needs. Thanks

Great customer service. Everyone is warm and welcoming, eager to help with any problems. Thank you Frank and Yuxi! Highly recommend!

The agent Yuxi Shen is very knowledgeable in the product lines and very patient explaining the differences in comparing plans. This allowed me made the informed decision on the purchase! A 5-star service!

Thank you Polly to reduce my bill and give me a great deal on the new Samsung Fold4, also my wife and little girl got new watch from her with the 2nd watch free!!!! Go now to get it. Highly recommend!!! Don't forget to ask Polly for manager special!

Amazing service! Yuxi and her staff were able to quickly set up my daughter’s watch!