AT&T Store

Had the pleasure of working with Chad at AT&T Harrisburg. AT&T recently became available in my area, Chad was walking the neighborhood letting everyone know. Chad did a great job providing a plan that suites my needs and saved me money.
Great attitude, very understanding, wonderful to work with.
If the rest of AT&T provide the same level of service as Chad, the switch in provider will be worth it there alone.

Tyrell was so patient and helpful today. We were the only ones in the store at first and had some issues trying to transfer over service etc and throughout our lengthy time there when multiple people came in, he never seemed to get overwhelmed, always greeted everyone and was able to help everyone that came in even being by himself and busy at one point. We appreciate his patience and trying to work so hard for us! He seemed to be knowledgeable about phones, plans and first net, refreshing to have that kind of patient and hardworking service. There were also 2 other employees that we spoke with the day prior who were very pleasant and helpful, which is rare nowadays in a lot of stores!

Visited the Harrisburg store on 5/17 was helped by Chad he was the perfect gentleman. I recently purchased new phone through AT&T on line I had difficulty activating and transferring from my old phone. Was not successful with customer service frustrated I came to AT&T Harrisburg he said it was not done correctly and started from scratch to activate my new phone and transferred from previous phone. He also stated feel free to go out to your car with your husband and I will bring the phone to you!!! Nothing better than that…

My mother and I visited about 2 weeks ago and the entire team was exceptional. Tyrrell helped me upgrade and King helped my mother. She did not plan to upgrade her super outdated phone, but she obliged. King's personality she was drawn to, he made her feel comfortable during the entire process, despite her reservations. Awesome team overall and will be back!

I came in very frustrated because my upgrade was stolen on the way to my house. I came up to the store to get another because customer service was less than helpful. They were so helpful, patient, not only did they resolve my issue and I got my phone, we left with DIRECTV streaming! Shout out to Miriam and King…they are THE BEST!

My bf, daughter and I were helped by an associate by the name of Tyrell. He was very eager to help and even had answers for questions we didn't realize we needed to ask! Tyrell was very knowledgeable, friendly and made it easy to understand the process. He went above and beyond to make sure all of our needs were met! We came in for help with our wireless service and he even helped voluntarily solved an issue with our home internet as well! Great customer service!

I received an iPhone for Christmas and finally put my concerns aside (by the middle of February) and went to this location to activate it.
Sebastian was working and he was wonderful!! He got everything transferred from old (6s) to new AND installed my new case and screen protector. He was friendly and had a personality which I appreciated. I can’t believe I waited so long - thanks Sebastian!!

Hopefully I am spelling this right but Sebastian is absolutely incredible at his job. Very thorough and patient. Will answer any question that is asked. He is also very much a people person and it never just feels like a business transaction. Thank you for your service Sebastian.

I went in the store the other day and had a very pleasant experience. I was immediately greeted upon entering by Sebastian. He was friendly and extremely helpful. I was able to go in for what I needed and was done in a very reasonable amount of time. I would recommend this location for anyone in the area with cell phone needs.

I will definitely recommend this ATT location. Unlike other locations i have been to the store was kept in tremendous order. All of their phones were functional so we could try them put. The manager Tim was extremely helpful in getting us set up. He took the time to set up our devices, walked us through some of the new features and it felt like he wanted to take the time to help.

If you are considering switching or are looking for a no Hassel way to upgrade the staff here is definitely the place to go.

I recently visited this store on a late Friday afternoon. Greeted by both representatives immediately, and probably the fastest I've been in and out at any provider's store for an upgrade/replacement device. Shout out to Tyrrell for a great experience!

I went into the store one hour before they closed to trade in my cracked phone. Tyrell provided exceptional customer service! I only planned on leaving with the phone but he convinced me into getting 3 accessory items.

Visited the store to buy some accessories for the (currently unreleased!) Galaxy S22 Ultra and they were super helpful in showing me what I would need and even helped install the SIM and help set it up. Awesome people and pleasant looking store.

Went in to upgrade my phone. Pleased to have a local option and not have to drive over by Concord Mills. Service by Tim was excellent. Store clean and well stocked. Overall very pleased.

Wonderful service. Sebastian helped us transfer over our lines from a different carrier. It was a seamless process and he took care of everything.

Tyriel did an outstanding job of helping us with our phones. Stellar customer support and patience. We truly appreciate him!!

Had a wonderful experience at this new location. Sebastian was kind, thorough and a pleasure to do business with. I highly recommend this location for all your device needs. They are awesome there!

Yesterday, I went into the store for the first time.
I needed to transfer my information from one phone to another. Sebastian greatly helped me with this process. Would definitely go back to this location for any future services!

Went to go pick out a phone plan and find the best plan/phones for us and the associate King helped us every step of the process!!He was amazing and very very knowledgeable !

I will recommend them for sure. This is great service. They took care of my whole family. Don’t go anywhere else! just go there they are that good!