Momcozy

I would not recommend purchasing anything through Momcozy’s website directly. We had very, very poor customer service and a bad experience. I like their breast pumps, but we will never buy from them again. I waited for over a week to receive my breast pumps after buying directly from the company’s website. I was in a pinch because my other pump motor stopped working and Amazon no longer sold the model of pump I liked. I was disappointed, disgusted, and frustrated to find that after a week of waiting, I opened the box from Momcozy and the breast pumps were USED and dirty. They were simply tossed in a box with the cords loose and the parts had milk buildup and were covered in dirt. I purchased these pumps new for over $100 and was so upset. I tried calling their customer service number, but no one ever answered and the line always said that they were working with another customer and to call back again. I was never able to TALK to someone to get my problem handled. I tried their “chat” feature on their website and no one was ever online, so I was forced to email them and wait for a response. After a day or two, a representative reached out and asked for questions/proof of the problem. I was told that they did not send used products and that I must have received it by mistake through one of their shipping partners. They asked if I wanted them to send new pumps, but I declined the offer and asked for a refund. After sending that message, radio silence for almost a week. I reached out once more to ask about the status of my refund. Again, radio silence. We decided to dispute the transaction through our credit card and that finally got their attention. They later reached out and said that their system was down, but was back up now and asked if I still needed help and wanted the issue resolved. This was so frustrating to us because they continued to draw out the situation and not just give us what we wanted: our money back as a result of our faulty order. I would not buy from them. Beware of terrible customer service.