AT&T Store

Ted is absolutely amazing! We had a very rare issue that seemed to even stump corporate tech support. He had a phone on each ear and a tablet in front of him. Thanks Ted for working so hard.

Great experience. If you have AT&T you should go in regularly. We went in to ask some coverage questions. While we were there, the sales person alerted us to a much more affordable plan with more data. I guess AT&T isn't sending out notices that you can pay less for more services. It's on you to keep checking!

The guys that were in the store working were phenomenal. They both deserve a raise. Proficient and efficient. When I left the store I had no questions and was 💯 % satisfied. Best customer service I’ve ever had. Thanks Josh for all your help.

Noah was phenomenal! He answered all of my questions and helped set me up with a new plan. He had everything all set in less then an hour and a half. Most of my visits to phone stores last quite a bit longer!

Shoutout to Ted and Josh for an amazing experience in the store today. Highly recommend doing business with this location.

Ted was the one who take care of me and he did an AMAZING job , couldn’t be more happier or pleased with him and the business. I highly recommend anyone for future business here !

Shout-out to Noah for helping my wife and I when we stopped in the other day to get her phone upgraded. He was kind, professional, and personable throughout the process and even took the time to get all her data transferred over which all took close to an hour and a half. We are new to the area and he even wrote down some fun things to do on a sticky-note on our way out. Great experience at this location!

Noah was very knowledgeable about the products and was able to help us find exactly what we needed. He also had great customer service and we couldn’t have had a better experience. Thank you! -Kim and AJ

I had a wonderful experience at the Somersworth N.h. AT&T Store yesterday. I needed a new phone and Sales rep Tedd Hadley assisted me, and he did a marvelous job. I've been an AT&T customer for 7 years, gone through multiple in store upgrade experiences, and this was far and away the best ever. Tedd was extremely knowledgeable, personable,and professional. he went the extra mile to help me and smiled the whole way through, being very patient with my endless questions and I know he was sincerely looking out for my best interests and helped.me pick out the best phone for me. The exemplary treatment by Tedd makes me an AT&T customer for life. Thanks so much Tedd! Love my new Phone!

Broke my phone the night before I came in and ordered a new one online. There were complications picking up the phone since my name wasn’t on the account- but wow the employees here were great! After a long and misunderstanding call with customer service (to which the operator had no idea what they were doing) the two employees took it upon themselves to help me get my phone swiftly and with ease. They understood I had to get to work and helped me set up my phone as fast as possible. Super friendly, helpful, and true life savers!! I definitely recommend coming here if you want excellent customer service.

Went to trade in my phone, ran into an angel in disguise as an AT&T worker named Tedd. Absolute legend and a total professional and friendly dude. Helped me set up my phone and even helped me figure out how to get an insurance claim on my old one. 10/10 experience and Tedd needs a raise!!

Tedd was very knowledgeable and helpful. My phone had some issues downloading the thousands of pictures and he spent almost three hours helping me figure everything out so I could leave with a new phone! The staff was very friendly and I was greeted immediately upon entering. I felt very safe with the COVID safety precautions they put in place and I am excited to be an AT&T customer now!

I have never had a store work so hard to help me. I’ve been to ATT stores in different parts of the country and the Somersworth is hands down the best! Everyone is very nice and helpful and work together as a great team. Rick Black was such a huge help today when I was trying to add a device to my line and I was running into issues. Love this store and staff and recommend them to anyone! ❤

Rick Black gave excellent service! He walked me through the purchase of a new iPhone 12 and explained clearly and patiently the costs involved and the benefits. After purchasing the new phone I returned hone with clear instructions to switch data to new phone. Later that evening I received an estimate bill from AT&T which doubled my monthly costs which was most upsetting. I returned to the store to return my old phone and Rick, again, explained the actual costs and reassured me that the email was an estimate and restated the monthly costs moving forward. It’s a pleasure dealing with someone who is competent and kind!!

Noah was absolutely amazing! He is an amazing asset to that store. We would highly recommend him for anyone needing service at the Somersworth store!

Amazing customer service from this location especially from Ben! We went into the store to switch phone companies from Boost to AT&T and tried to keep our numbers however Boost was an absolute nightmare for customer service. I need my account number to port them over , well 4 phone calls with disconnections, being out on hold for a different dept and just getting the run around completely by Boost. The entire time Ben and James were amazing, very helpful and jumped thru hoops for us! Thank you so much, I will definitely be sending customers your way!!!

Had a great experience at AT&T getting our family new phones & upgrading our plan that ended up saving us some money. Rick was extremely helpful and was very patient answering all our questions. He was a pleasure to work with and made our experience a GREAT one.

Stopped in the other day to see if one of my lines was eligible for an upgrade. A young lady, Taylor I believe, helped me out and was a pleasure to work with. This is a very strange time to go out shopping and it was nice to see they had taken precautions to protect me and themselves. Everything felt clean and safe. Great attitudes and excellent customer service!

I had to get phone set up and Taylor waited on me. She was great. I've been 5 weeks trying to do it myself with no luck. She was so patient and helpful. I went in frowning and came out with a big smile. I couldn't thank her enough, I was so grateful. I'm elderly n not too tech savvy. She was very knowledgeable. A true asset for the company. Thank you Taylor for caring n helping. 🙂🌹
Barb.

My husband and I set up a business account through at&t and we found Corey and Ted extremely helpful. After a thorough discussion of the business plan, they did not pressure me to make a decision right then and there; when I decided to make the switch they made it easy to get thru the process as quickly and efficiently as possible. Corey also was very understanding and respectful of my work schedule and we were able to talk on the phone as needed, in between my appointments, and was very accommodating when I had to leave in the middle of paperwork to go back to work. They did not make me feel like any of these interruptions were an inconvenience ( which I am sure it was!) and they were happy to “ pause” the process until I was able to come back. It has been a pleasure working with them!