Lowe's Home Improvement

Very nice store with a good location. Most people in self checkout. Seem to need more help than other Lowe’s that I have been to so it takes longer than I am used to.

Professional people all the way. I ordered on the website, and asked me to wait up to 3 hours for confirmation to pick it up. I saw that there were only 3 of this item in the store. I kind of panicked. And as I did the confirmation was in my email.
Thank you guys.

Needed help buying a new dryer because a competitor store was giving me the run around about delivery. As soon as I got back into the appliance section Kathy greeted me and asked if I needed help. I was still browsing a bit later and Rich came up to me to see if I needed help. He listened to my concerns and helped me make a decision on which dryer to get. From there Kathy helped me with my checkout process and scheduled my delivery. She was very easy to chat with and answered all of my questions. Once that was finished I had a question for Customer Service and Rich and Holley helped me through that process. They were very patient with my questions and made me feel at ease. Every associate that helped me today was so polite and personable. We ended our visit feeling relieved and excited. My daughter even got a coloring book! This is our second visit at this Lowe’s and I had a great experience with customer service both times. We will be back!

Store managers Doug and James saved this review from a zero star. They pulled some strings to get my problems resolved after a very unexpected rollercoaster ride. I'm not going to tell what happened as what really matters is that they should get recognized for their great customer service. Thank you!

We went to this Lowes's to purchase a washer and dryer. There was not anyone in the appliance area so a gentleman named Kit came to help us. We had the most awesome experience with this employee. He answered all of our questions (even though that was not his department) with a big smile on his face. He was respectful and gave us over the top customer service. I can't express how wonderful this employee treated us. We are senior citizens and don't always get the respect he showed us. Lowe's should be proud to have this person working for them. And as a side note you beat Home Depot's price by a mile. We'll be Lowe's customers for life.

Charles and Jason, were fantastic!

It was my son's birthday and they gave us extra kid's workshop toolkits for his birthday. They both were awesome. I really love coming to the Lowes store on Chambers in Aurora.
Charles and Jason were both awesome!!! Made my son's birthday incredible.

Cathy in appliances is fantastic. I went into the store after having some issues with purchasing a refrigerator online and not being able to get the one we have removed. She was able to take care of everything and made sure I was happy when I walked out.

Thank you Tony! 10 stars! He was a huge help getting some carpet ordered and loaded up in my truck. He is genuinely a great person to have helped me. The person that helped Tony was also very helpful. Thanks to everyone today!

Big help today at Lowes, lots of reps. Hanging around waiting to help customers, which was great because I had a bunch of lumber that need cut and they handled all of that for me.

I don't know about other Lowe's locations but this place is enormous! Well laid out with good signage to help you find what you need. Lots of knowledgeable salespeople on the floor who know where everything is shelved makes this Lowe's a good shopping experience. A lot of stores this size often suffer from lack of inventory but this place is well stocked and tidy. The outdoor garden supply warehouse is also huge with well tendered plants and a fairly large variety of greenery and gardening supplies -- everything from bricks to mulch to tall plants.

When my son goes to Lowe's for repair / work on the house, he oftentimes, not always, finds what he needs.

I will mention that the staff at Lowe's are very friendly. We frequently go there to get some steps in while socializing foster dogs. Many of the staff approach us with treats for the dogs while petting and asking about / helping socialize the dogs.

Have shopped at this location several times. Associates have been willing to answer questions and help locate items that I need. Recommend this location

I worked with Josh A He spent about 45 min on the phone with me guiding me thru an online order that I needed to cx some items and reorder He never hung up until he knew everything was good and completed Thanks Josh your a great person Lowe’s should appreciate you Thanks much

Very clean cars
Customer service very good

Bought a lawn mower here and a few other supplies using the curbside delivery. The staff was really great. They loaded everything into my Jeep without a problem. I've been inside on a few occasions. There's plenty of room in the aisles and they're pretty clear of any clutter. Although I never had to ask an employee for assistance inside the store, I felt like there was enough on staff if I ever did need it.

Easy in and out! Great store that still gives military discounts. My favorite hardware store. See ya soon!

Lowe's was fantastic. The staff is amazing. Very helpful , and knowledgeable helped me with all of my needs. I highly recommend you visit this Lowe's you will be as impressed as I am

Went to buy refrigerator we were very indecisive but she was very patient and knowledgeable. She made a stressful experience pleasant . We worked with Kathy in appliances.

Judy is an absolute gem! My husband and I had some questions about shutters and blinds, and she went above and beyond to help us out. Not only did she answer all of our questions with clarity and confidence, but she also provided us with some fantastic recommendations based on our preferences and needs. We were blown away by her knowledge and expertise in this area. To top it off, she was so friendly and approachable throughout our entire interaction. We left feeling confident and satisfied with our purchase, all thanks to Judy's outstanding customer service. We can't thank her enough and highly recommend her to anyone in need of assistance at Lowes. Thanks again, Judy!

Incredibly friendly staff who go above and beyond to assist with whatever you need. I will take Lowe's on Buckley all day long over Home Depot who makes you feel and look like a crook everytime you shop there. Thank you for being top notch humans Lowes!