CVS

I became CVS client from my first visited CVS in Berkeley Heights , NJ and It was because of the friendly & respectful way the Cvs team member help me in very professional way which still do the same till today in both Departments, pharmacy & also in store .

I was helped by an associate several times during my visit. She was friendly and kept an eye out as I was at the self check out counter. One of my coupons was not processing properly, she immediately came to my checkout counter and did not leave until I finished my transaction.

My cousin was in town and needed an urgent script filled. The pharmacy team at CVS in Berkeley Heights was very helpful to assist my family when in need. Super grateful.

I love our CVS in Berkeley Heights! It’s clean, well stocked, convenient and you can always find a good sale.

Jason is phenomenal and carries the company banner well! Everytime I have been in the store I always see him going out of his way and helping others. The rest of the staff is just as helpful and I can tell this store is being led from the front!

Hats off to Defi ! The best pharmacist around. Always a great help. Thank you for your service !

Defi is the BEST! Always watches out for her patients and understands their medical needs. She and her team deserve two thumbs up!

This place is amazing. It is very big, and very clean. It has a wide assortment of odds and ends. It is the best pharmacy in the area.

Friendly and efficient staff. Shelves are well stocked.

Drive thru Covid test. On time and efficient.

I shared 3 minutes ago good review

Quick in and out.
Helpful staff.

A reasonably decent place…waaaaay better than the one in New Providence

They need to hire more people in the pharmacy department. I've had quite a few times it wasn't ready when I needed it and then on top of that had to wait over a half hour standing there and eyeing her down like a psycho until I got it. It was an antibiotic and I was sick so like dude you gotta have my stuff ready 🤷

Simply the worst store management ever. I am a health care practitioner with experience in the field and interacted with a bunch of pharmacies.
The staff is rude, incompetent and frankly doesn’t care about the customers. Being a Berkeley Heights resident, and the convenient location of the store, gave them several chances. But it keeps getting worse.

Here are the most appalling experiences:

- Bought a 100$ gift card for a friend. Turned out there was no money on it. When I reached out to the store, first they asked me to come back with the receipt (seemed like they didn’t want to deal with it). Upon presenting the receipt, they said nothing could be done and I need to reach out to Amazon or lodge a formal complaint to their corporate. I wrote on their customer service site but never heard back. Lost my 100 bucks and more importantly left with a bad taste.

- Following successful scheduling of vaccine appointment for my 81 year old parents, when we showed up for the appointment, were told that they don’t carry the vaccine. Upon asking, they said appointments booked through the online portals are not their responsibility even though the store called me that morning to confirm the appointment. Had to take my partially mobile parents home and schedule another appointment (did that with a different CVS).

- Refilled a prescription for my father. The package should have included transmitter and sensors for 90 days. The pharmacy forgot to order/include the sensor in the package. I realized it upon opening the package while on a visit to India. When I went to the store and requested for the refill, the tech had no clue and the pharmacist declined saying I should have come back sooner and it is not their fault that refill was missing. All they were able to do was to order my next round of refill. But I lost 3 months of supplies in the process despite paying for it. Moreover the unapologetic staff made me feel guilty for their error.

Frankly, I don’t trust the staff at this point, and looking at other reviews, wonder about their business ethics. I would give them negative 5 stars if I could.

The corporate team needs to investigate the store operations and its performance if they take the business seriously.