North Webster Hometown Storage

Needed a unit in a hurry and Jamie in the office was very helpful and understanding of my situation. Couldn't have asked for a better person to help me during this time. Will definitely recommend!

Jamie in the office has been very helpful. The storage facility is clean and looks very nice.

Not bad ratés and has good hours

Jamie in the office was so helpful when renting a unit for my grandma.
Nice clean area.

Excellent costume service. Nice tidy place.

My review has 1 star simply because I have to click a star to leave a review. We have had a storage unit at this location for over a year. There was a recent change in ownership. The original owners were great. The new owners are located in Indianapolis, and are expecting to charge large city prices in a small community. They took over the storage units and immediately raised the prices due to “necessary upgrades.” The “upgrades” appear to be freshly painted doors and a new sign out front. They recently reached out via email regarding another price increase, which has now doubled the price of the original price for which we originally rented the unit. There is no site maintenance, the drives are sheets of ice and the area in front of the doors have drifting snow. We don’t recommend this company, and aren’t sure what we are paying for.

Edit 2/7/23: Store Space reached out and offered a 1 month free rent to amend the situation. However, we have already made the decision to go to another location. Jamie, the local supervisor, has always been great to work with, our issues are with corporate who make the business decisions.

I wish I could give this less than one star review this place is a joke to say the least. They say you get $1 for the first month but they will cost you a lot more money than that! The lady then argues with me about how their units were marked but nowhere on their website does it tell you how to find your unit either it makes it look like your unit is in North Webster. Well after I ask for a refund for my unit(s) that I haven't even been able to find yet, because of their new paint and unmarked units she tells me they can only refund the dollar per unit and that I can feel free to move out. Well they can only refund the $1 for the first month per unit, but not the $25 administration fee per unit! Additionally it cost me even more money because the map redirects you to their Webster location (you can even get into the gate with access code they give you but it's not even at that site!!!). It's 20 minutes away where I wasted mileage and gas and resources to get there with my U-Haul truck and now I have to pay for another day for the U-Haul truck as well. I am limited on my income and resources because my daughter is on life support equipment. This place is also infested with spiders and other insects. Additionally the units are not marked and my first unit I got was C5 and the lady told me that on the opposite side of the building is where my other unit B13 is located, which makes no sense because they are ascending numbers from left to right. This place has poor customer service and they're rude and they were not helpful at all. They will over charge you for, as well as, not refund you for "administration fees"! I have never been more appalled with a business. Save your valuable time and money and go elsewhere! In my opinion Store Space Self Storage are the "slumlords" of storage units!
Well update on my review being as they have called me back and Jamie at the office had called corporate for me and they were able to give me a free month next month.. which doesn't help my financial situation now or the fact that I have to pay another day for a U-Haul.. still very frustrated to say the least.

The minute this place moved in and took over, rates went up substantially. What's worse is within 3 months, they raised prices again.. a 100% price increase! My family and I had rented here for many years, but are sickened by this gouging. They are hard to contact and simply do not care about the customers. Do not recommend.

Outrageous rates. Locally owned is half the price.