Sherwin-Williams Paint Store

Great services, awesome bilingual staff. Great selection of colors and more over many tools for beginners and expert painters.

Great paint store; super kind & helpful people! Jeff was super helpful, professional & knowledgeable! I made the mistake of going to another paint store first & had quite the opposite experience-never again! Customer service is alive & well here! Good job guys!

Had a very pleasant experience with Jeff. He was extremely helpful and patient. He answered all of our questions and was very nice, even though we got there almost at closing time, but he didn't rush us and helped us after closing time.

Rich and his associate were very helpful and fast🙏
Thanks for the coffee too lol

Stopped here to pick paint before the pandemic. Staff was friendly and helpful. My painter bought the paint color I wanted. Had to go back this weekend to get another gallon of paint to do some touch up. Staff is still very friendly and helpful.

Note that paint prices have increased dramatically this year. One gallon even with a trade discount was double what I had to pay in April 2020. There is a supply surcharge.

Also note that this location does not take old paint to recycle.

It's rare these days to find corporate stores that have employees that care about quality service. This location, the employees at this location, are fantastic. They care about making a sale, yes, however, their primary goal is to solve a problem.

Which paint do you recommend for this application? What is the best value paint line considering this is a rental? Why is this paint $10 more per gallon? These are all common questions that they answer so that the customer can make the best decision for their personal application.

Commercial painters know their business, but someone like me who needs to flip a house, prep rentals a handful of times a year, does not know the latest and greatest because the work I do varies. Dominique, from day 1, has always been pleasant, answers any question I have no matter how mundane, and ensure I get the appropriate product for my application. 5 stars all the way. This is a store where the employees should get kudos from corporate.

AMAZING CUSTOMER SERVICE

We started at the Olney store and one representative gave us such attitude for asking and dismissed us so much that we were very put off and will not be returning to the Olney location.

We ended up going to the Sherwin Williams in Gaithersburg a few days later and a representative named Jeffrey helped us out with everything. He listened to everything we said and never once made us feel like an inconvenience. I would highly recommend this store for their knowledge and care towards customers. Thank you times a million!

Nelly and her crew are the best. They always have everything to go when I call ahead. The service is amazing and everyone is friendly. I highly recommend going to this location!

In a universe full of mediocre service, this dude Rich at the Shady Grove Rd. Sherwin Williams is a superstar. I’m not going to bore you with the trail of tears and the six other Sherwin Williams stores (Frederick x 2, Germantown, Damascus, Hagerstown, Rockville, other Gaithersburg store). Those stores were supremely helpful, going out of their way to assist. They did not have the product I needed. Then, out of nowhere, Rich at Shady Grove Rd. had it in stock - several gallons of ProClassic waterborne acrylic enamel, satin sheen (deep base) tinted to color S-W 6223. The 6223 color is dark enough to require a deep base, as opposed to the more-common extra white base, which seems to be better stocked at local stores because that ProClassic variety is most typically used for doors and trim. Rich at the Shady Grove store (next to the cigar shop) was professional, knowledgeable, and efficient. He had two gallons mixed and ready for pickup before I could drive to the store. He knew exactly what I was asking for, and without hesitation accommodated my request to pickup the cans outside of the store due to ‘rona concerns in a high-risk household (36 weeks pregnant and a 18-month old toddler with laryngomalacia). He was like, “no problem” and even asked how I would prefer to carry the paint. Just a classy dude. Friendly. He wasn’t phased by my frantic energy to find the exact paint needed to finish a project. This baby could pop at any second. All the while, The Warden is stressed that I’m never going to complete the baby #2 room, and I’ve been dragging my feet for a month. Suddenly it’s a national security emergency to finish the room. I think Rich could sense the desperation in my call about this elusive ProClassic waterborne acrylic. He was level and steady. Give this guy a bonus. Regarding the ProClassic water based acrylic latex paint, it’s amazing and the color is the nicest thing in my house. The material was used to cover an art installation in a baby’s room. It’s an art installation because the level of (pre-painting) effort far exceeds that of an accent wall. The adjacent walls are SW color “lazy gray”. I’ll tell you how I applied it using a Home Depot brand (Husky) gravity feed high-volume low pressure spray gun powered by a 15 gallon, 5scfm @ 90 psi air compressor. Do not try this at home. First, I covered the art installation with two coatings of Zinsser’s BIN primer (solvent-based shellac), which had been strained through a 190micron funnel. It has the viscosity of 2% milk. Sprayed with 1.4 mm needle/nozzle @ 40 psi on the gun regulator, no problem. I did some minor patching and sanding (220-grit 3M “fine” sanding sponge and Festool granat 800-grit sanding sponge) after the first primer coat. Tack clothed the surfaces. Next, I applied two coats of the paint, which had been mixed, 16 oz. material with 4 and 5oz. distilled water for the first and second coats, respectively. Thinned paint was strained through medium-mesh strainer into the paint gun configured with a 2.2mm needle/nozzle, air compressor was somewhere between 65-80psi at the tank, and the regulator attached to the gun was set to 55 psi. Material was applied at about 78 degrees inside temperature. I didn’t check the humidity in the house or the dew point. The first two coats did just okay for a first time spray painter. There was a minor bit of orange peeling in the cured film after the second coat. I did some light, 800-grit sanding. For coats 3 and 4, I watered down the paint even further, adding about 5.5 to 6 oz. water to 16 oz. paint (~30-37%). I continued to refine my technique, but suffered some running and sagging on coats 3 and 4. That is the risk of thinning a paint. BTW, Sherwin Williams does not offer thinning information on this paint, and Husky cautions spraying latex through this gun. It should not be successful. Coats 5-8 went really well as I turned the fluid control down at the gun. It is AWESOME. Long story short, Rich at Shady Grove Rd. S-W saved my project! Try ProClassic!!

New location, same great service. The staff there is interested in getting the order right the 1st time. I would recommend to any/all of my friends.

We hsve purchased paint, deck stain and wallpaper from this store. The store manager is very knowledgeable about all of the products and goes above and beyond to ensure a great customer experience.

Great people. Employee, Nelly is just amazing! She was so helpful with my project.

If you need Duron bone white for touch up. Call Sherwin Williams store on 355 for Duron master piece etc...

Helpful staff! Never a bad experience...and I go there about 2/3 times a week.

Great customer service, definitely worth the trip rather than a home improvement store.

Great service, awesome team and had all the paint and materials I needed to get my project completed!

Very knowledgeable and helpful staff. The store is well organized.

Very good, customer service. Wilson is Kind.

Very helpful staff and store is conveniently located

Truly amazing customer service!