The UPS Store

Ritu was so amazing!!!! She helped me pack alllllll of my Christmas gifts, and made sure that I felt comfortable and happy throughout the entire experience (we all know how stressful it is to ship things around the holidays)!Wonderful customer service and incredible packing skill. Thank you so much, Ritu!!!

Mr Venkata helped tape my box and put my shipping label in a weatherproof bag. Was in and out within 2 mins. Thanks!

Great service. The person who assisted us was Kate. She is absolutley amezing! She was quick, knowledgeable and very pleasant to deal with. It was very efficient and we were done within five minutes. Also, another advantage about this location is that it is open until 7PM! How convenient! Highly recommended!

Excellent service from the friendly staff. Went their with important documents and the staff helped to pick the right box and also helped to pack it up. They were patient in explaining the different shipping options with the shipping cost before finalizing the shipping option. It was quick service, appreciate the support from the staff at this UPS store!

The staff member I met here was extremely friendly. She helped me repack a box in a way that saved me over $80 worth of shipping costs, and gave me her own personal discount on top of that — all of this when I came in only 15 minutes before they closed for the day. Other customers came in with attitudes, asking for unreasonable things (demanding immediate service when the staff was clearly busy helping others), which probably explains the other poor ratings you may see left on this listing. Take the one- and two-star reviews as ratings of those people themselves, and not of this store. I only experienced good things here today, and will come back again in the future when I need something shipped.

We visited the UPS store almost a few minutes before the close of business to ship couple of packages. We were sending such packages for the first time with UPS and the associate, Ms. Erica Steen and her colleague, Ms. Shahnaaz Kaur were extremely helpful in guiding us through the process with cheerful attitude. We are thankful to them for providing an efficient service and pleasant experience. Keep up the good work.

Will definitely look forward to visiting this location again for our shipping needs.

Based on my experience up to 2 years ago, I'm not surprised by the (low) 2 star average rating. My biggest problem stemmed from their refusal to give receipts for my shipments. For that reason, I had stopped coming here because there were 3 other ups stores close by that never argued about handing out receipts.

2 weeks ago, i wanted to ship a package and this was the only store opened at 9:00 (all others opened at 10:00). Bracing myself for having to plead or beg for my receipt, I was surprised because the employee offered me a receipt with a smile. When I told her I had to "fight" for my receipts in the past, she told me they now had a new owner. So, if you have avoided going to this store like I did, give it another try.

By the way, I went back a 2nd time this week. Again, it was a very pleasant experience and there was no hassle at all.

Very happy with this UPS Store! I shipped a package to one of my techs in California (from Delaware). The FedEx store where I sent my tech to pick it up REFUSED the package because it was sent via UPS! We communicated with this store and the lady was very helpful. She even called the driver to ensure the package get to the right place! This is where I will be sending all my packages now! Thanks for all of your help!

Friendly, knowledgeable and prompt customer service associate.

I had a friendly lady helping me send my package today. It was not busy on a Friday afternoon.

Despite poor reviews from while the store was under different management, their service was very easy and quick.

My package was quickly weighed and boxed, and I was out in 5 minutes. Great service under new management, I will be coming back for my shipping needs!

Seamless, smooth and efficient experience! Wonderful staff, with amazing service.

Honestly they are just really nice and work hard to keep customers happy. They really helped me out with printing and passport photos on a rough day. Thanks guys.

Update:
This place changed their owner and I had great experience with them

I went there to print out 2 pieces of A4 paper, they don't take USBs and asked me to send my document to there email address. Then they charged me with the computer borrowing fee. So I paid for almost 7 dollars for 2 pieces of paper.

Good place to drop off return packages. They are nice about it and doesn’t make you feel guilty like some other ups locations.Also there is plenty of parking.

I’ve had a UPS mailbox here for a few years. Management has changed in 2019 and it’s a great group of people trying to make this place great. I’ve always had a great experience with all the services I’ve needed. The place has drastically changed. It’s clean, quick, great customer service.

Not sure what the source of all the other negative comments is, so I will not judge them. Instead, i can only share my own experience, which has always been positive. We go in there when we are in a hurry, and when the post office is closed (they're always there until well after 6pm). Overnight to Socal has always seemed reasonably priced.

I sent a mail in this store and they showed (and explained) all of the options (with price) that i can use. I didn’t wait at all. I come this ups all the time but this time new staff helped me. He was really really kind and friendly.

Kate is extremely knowledgeable and helpful. She proactively suggested ways to help me save money. She deserves a promotion. (I think her last name is Kim)

Great management. I have had a mailbox here for about 6 years now. I never even take my mailbox key; they see me and bring my mail to me as soon as I enter the door. Very friendly service. That is the reason I am still with them :) Thanks guys!