Cricket Wireless Authorized Retailer

The representative that helped me with transferring my number to cricket service was very polite even when I was getting frustrated with Verizon for putting a number lock on my account keeping it from being ported without yet another call to customer service. I got the moto g stylus 5g 2023 for free for porting my number over from Verizon. The phone is awesome, the service is amazing and the data never slow down based on data usage when you are on the $60/mo plan.

I don't ever post these but the guys at the store yesterday deserve a bonus a raise or a badass lunch. It was a difficult day for my mom and me but they were helpful and patient. They got all the customers talking and it was quick. My mom had to go back up and they were still compassionate and kind. A lot of people want to leave reviews to throw fits but sometimes workers need to know you helped make a bad day easier and better.

I don’t normally post reviews but I am very happy with the help I received from Kimberly. I went to Seminole cricket because I was wondering why my bill was so expensive with 3 lines which should be 90$ a month and was charging me 151$ a month. The manager Travis couldn’t explain why it was so high nor wanted to help me. When I went to Shawnee cricket Kimberly explained everything and fixed it. They made add ons which I didn’t say yes to. I appreciate the kindness from Kimberly she was very helpful. Very happy with my visit and recommend shawnees location over seminoles.

Very helpful gentlemen, I've been with cricket for 12 years, no complaints.

I specifically created a account to leave a review for this store! I am quite shocked to see all of the terrible reviews in the last few months, because my experience with this cricket store has been anything but terrible. I recently switched from Sprint to Cricket about two months ago. The girl that helped me was professional and super nice. She was very knowledgeable and was able to set me up with a great phone that I love! The store was neat and clean, smelled nice. Everyone seemed to nice. I’ve been back in the store twice since then and the same girl, has taken my payment. She is so cheerful, always has a smile on her face. So between great phone service and great customer service, and fair pricing, this place is a win. I asked the girl her name yesterday, Stephanie was it. I wanted to give her a compliment but both yesterday and today when I called there wasn’t a manager in. Anyways, so here I am! So Thank you Stephanie for making paying a bill so pleasant! I hope this review makes it to some one who can personally compliment her and let her know what a great job she is doing!

I can't brag on the Shawnee crew I've dealt with since Saturday enough. Trenton, Davin and Kim have gone above and beyond to help with me filing a claim, helping me with the insurance carrier and letting me know it would come UPS, instead of USPS. Plus I used their phone to call Cricket customer service. I would appreciate those 3 being recognized for their customer service skills. I'd give them a 10 rating for sure. I will definitely deal with them from here on out.

I've been in store for a few reasons and have had all my questions answered satisfactory and other issues handled timely. Overall a good experience.

I had some issues connecting my mobile hotspot, for like months to the point where I'd purchased a new device and had called Cricket on numerous occasions. Stopped in today and Ashley the representative solved the issue in under 20 minutes! She's super attentive and knowledgeable. Highly recommend!

Phone was stolen while on vacation. Came home a few days later, went to the cricket location in Shawnee, Ok. I was helped by a team member named Davin H. Davin if you see this, thank you for being thorough, friendly, and for making a rough scenario into a very pleasant experience for us while we were there. I hope this company rewards its exemplary employees.

This location has very knowledgeable and friendly staff. They were super patient with this old timer as I bought a new phone and picked up an outdoor speaker that sounds awesome. Drop by and have them show you their speakers collection. Thanks for all your help.

Doug

So nice and helpful caring people to help u and they even try and save u money. I was with sprint 15 years and paid loads of money each month now with cricket have better service and I save over 300 a month with all the lines. My bill at sprint normally was around 900 a month and with cricket my bill runs around 150 !

I love the cricket store in Shawnee Okla. The manager Stephanie is beyond awesome. I took my phone in just knowing it was shot for good. She had me fixed and going in about 20 minutes. She is the only worker there . She can't find anyone to meet the quitary for the job. I don't know how she does it all by herself. But she always has a smile on her face and never never upset about anything. Hope Cricket realises what a golden gem they have in her. There is a cricket store closer to our home. But will always always use her store. She has fixed issues for me that the tech department had no clue how to. Awesome job Stephanie. Wish there was more then a 5 star. What started out is a cricket manager is now what I consider a very good friend. Only been with this service a few months. But thanks to her. We love it !!!

This store was so ridiculously helpful. I came in stressed out and needing help and Kim.... Name drop!.... Helped out like no other!
Shop here for sure!

Davin was amazing he worked tirelessly trying to help me switch my old number to my new phone all while tending to several other customers I give him a 10 he's awesome

Wonderfully helpful customer service. Kim always does a fabulous job when we come in with questions. She’s the sweetest!!!

I needed a hot spot set up for my home. I am not very knowledgeable about wireless set ups but Ashley was exceptionally helpful. She set up my device and helped me download the cricket app and recover my gmail account. Thanks you Ashley.

I use, and prefer, this Shawnee Cricket location to the other one. The staff is always helpful and I usually get out of there in a few minutes, or less when paying my bill. By far the Harrison Cricket Wireless store is the best wireless store to go for Android Smart Phones in Shawnee Oklahoma!

Kim os absolutely Mazing and she deserves a raise! Merry Christmas to you my dear and a happy new year! Thank you for being an amazing CSR! Also love the service AND my stylo6

Very happy with customer service, Kim did a great job by adding another line to my cricket account!

Very helpful when choosing a replacement phone. Took time to explain and meet our needs. Ryan is very knowledgeable about his product.